Branch Ambassador: Hospitality Meets Digital Banking

Capital One; Glen Burnie (MD); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Day 1 medical, dental, vision & Rx

401(k) with match up to 7.5%

Paid time off

Education assistance

Parental leave

Mental health resources

Back‑up child or elder care

And more

Job summary

Capital One seeks a Branch Ambassador in Maryland to serve as the welcoming face of the branch. You will handle cash transactions with precision while guiding customers through digital banking tools and solutions.

Your role blends hospitality with technology, aiming to strengthen relationships and financial wellbeing. The position emphasizes adaptability, proactive problem solving, and a passion for helping people thrive in a dynamic digital environment, with a schedule that supports weekends

Qualifications

• Hospitable by nature with strong people skills.
• Comfort with digital tools and teaching others.
• Attention to numbers and following procedures.
• Flexible in a fluid, customer‑facing environment.

Responsibilities

• Handle high‑volume cash transactions with accuracy and security.
• Educate clients on mobile banking and digital tools.
• Identify customer needs and match with banking solutions.
• Greet customers and provide warm, human service in a busy space.

Skills

Hospitality

Tech Fluency

Precision & Detail

Adaptability

Curiosity

Education

High School Diploma or GED

Associate’s degree

Tools

G-Suite

Job description

Capital One seeks a Branch Ambassador in Maryland to serve as the welcoming face of the branch. You will handle cash transactions with precision while guiding customers through digital banking tools and solutions.

Your role blends hospitality with technology, aiming to strengthen relationships and financial wellbeing. The position emphasizes adaptability, proactive problem solving, and a passion for helping people thrive in a dynamic digital environment, with a schedule that supports weekends