Digital Banking Concierge & Hospitality Lead

Capital One; Clinton (MD); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Day 1 health coverage (Medical, Dental

Vision, Prescriptions, FSAs, Life & DI

Paid Time Off

Education Assistance

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Job summary

Capital One in Maryland is seeking Branch Ambassadors to serve as the heartbeat of our space, blending hospitality with digital banking tools. You’ll help customers with transactions, guide them through mobile banking, and connect them with the right solutions.

This role emphasizes empathy, curiosity, and teamwork in a fast-paced environment. You’ll work a flexible schedule across multiple local branches, with competitive benefits and growth opportunities.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• Execute high-volume cash transactions with accuracy and maintain compliance with security standards.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify customer needs and match them with digital tools or banking solutions.
• Greet customers and maintain a welcoming, service-focused environment.

Skills

Customer service

Communication skills

Cash handling

Flexible schedule

Education

High School Diploma or GED

Associate’s degree

Tools

G‑Suite

Job description

Capital One in Maryland is seeking Branch Ambassadors to serve as the heartbeat of our space, blending hospitality with digital banking tools. You’ll help customers with transactions, guide them through mobile banking, and connect them with the right solutions.

This role emphasizes empathy, curiosity, and teamwork in a fast-paced environment. You’ll work a flexible schedule across multiple local branches, with competitive benefits and growth opportunities.