Hospitality-Driven Banking Associate

TD Bank Group; New York (NY); On-site; USD 32,000 - 41,000; Full time

Job summary

TD Bank Group in Bronx, NY is seeking a client-focused associate to greet customers and process everyday banking transactions with accuracy and courtesy. You will identify needs, educate customers on products, and connect them with specialists to help reach their financial goals while upholding risk and regulatory standards.

The role requires solid communication, organization, and problem‑solving skills, with flexibility to work evenings, weekends and holidays as scheduled.

Qualifications

• High school diploma or GED.
• 1 year demonstrated experience working with clients.
• Experience can include volunteering, education, military experience.
• Teller or cash-handling experience in a client facing/financial institution preferred.
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Notary License preferred.

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone).
• Delivers everyday banking transactions with accuracy and efficiency.
• Educates clients on banking products and digital capabilities to enhance convenience and long-term goals.
• Connects clients to specialists to achieve long-term financial objectives.

Skills

Customer service

Communication skills

Organizational skills

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

TD Bank Group in Bronx, NY is seeking a client-focused associate to greet customers and process everyday banking transactions with accuracy and courtesy. You will identify needs, educate customers on products, and connect them with specialists to help reach their financial goals while upholding risk and regulatory standards.

The role requires solid communication, organization, and problem‑solving skills, with flexibility to work evenings, weekends and holidays as scheduled.