Client-Centric Banking Associate

TD Bank Group; Orange (NJ); On-site; USD 33,000 - 43,000; Full time

Job summary

TD Bank Group in Orange, New Jersey is seeking a frontline Banking Associate to deliver daily client service, handle transactions, and support customers with basic banking needs. You will serve as the hospitality ambassador for the branch, guiding customers and referring to specialists as appropriate.

Ideal candidates have strong communication, organization, and cash-handling skills, with flexibility to work evenings, weekends, and holidays.

Qualifications

• High school diploma or GED.
• 1+ years demonstrated experience working with clients.
• Teller or cash-handling experience in a client facing/financial institution preferred.
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision making and problem solving.

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners
• Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD's service strategy
• Creates personalized, client-first interactions that build trust from initial engagement and strengthen ongoing relationships
• Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, while connecting them to specialists as needed to achieve long-term goals
• Engages clients through proactive outreach, including scheduling appointments for consumer account needs and deepening opportunities
• Balances client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes
• Advocates for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions

Skills

Excellent communication

Cash handling

Microsoft Office

Education

Notary License

Tools

Microsoft Office

Job description

TD Bank Group in Orange, New Jersey is seeking a frontline Banking Associate to deliver daily client service, handle transactions, and support customers with basic banking needs. You will serve as the hospitality ambassador for the branch, guiding customers and referring to specialists as appropriate.

Ideal candidates have strong communication, organization, and cash-handling skills, with flexibility to work evenings, weekends, and holidays.