Hospitality-Driven Banking Associate

Next Frontier Capital; Los Angeles (CA); On-site; USD 41,000 - 64,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver exceptional client experiences and represent our brand with hospitality. You will greet clients, open accounts, educate on mobile and online tools, and collaborate with branch teammates to meet client goals.

This role emphasizes listening, empathy, and problem solving, with responsibilities including branch operations and cash handling in compliance with bank policies.

Qualifications

• Ability to put clients first and exceed their expectations.
• Ability to build trusted relationships with clients.
• Ability to engage clients with clear and polite communication.
• Ability to quickly resolve client issues with attention to detail.
• Ability to work as a team to deliver seamless service with care.
• Ability to quickly and accurately learn banking products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow using a tablet.
• Exceed client expectations by servicing accounts and opening new accounts in compliance with policies.
• Educate clients on day-to-day banking and self-service options (mobile app, online, ATMs).
• Build relationships by listening, asking questions, and sharing product knowledge with the team.
• Perform branch operations and cash handling in line with bank policies and procedures.

Skills

Client service experience

Strong communication

Team collaboration

Problem solving

Learning products

Cash handling

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver exceptional client experiences and represent our brand with hospitality. You will greet clients, open accounts, educate on mobile and online tools, and collaborate with branch teammates to meet client goals.

This role emphasizes listening, empathy, and problem solving, with responsibilities including branch operations and cash handling in compliance with bank policies.