Hospitality-Driven Banking Associate

J.P. Morgan; New York (NY); On-site; USD 50,000 - 65,000; Full time

Job summary

Chase is seeking an Associate Banker to welcome clients, deliver attentive service, and promote banking solutions. You will build trusted relationships, educate customers on digital tools, and support branch operations to meet financial goals.

The role emphasizes hospitality, teamwork, and compliance with banking policies, with opportunities to contribute to a diverse and inclusive workplace.

Qualifications

• High school diploma or GED required.
• Fluency in English and Russian is required for this role.
• Experience in client service or comparable roles preferred.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Provide account servicing, maintenance, and new account openings in compliance with policies.
• Educate clients on day-to-day banking and digital self-service options (Chase Mobile App, Chase.com, ATMs).
• Build relationships by listening, asking questions, and sharing product knowledge with the team to help clients meet financial goals.
• Handle branch operations tasks such as cash devices and vaults while following bank procedures.

Skills

Client service

Relationship building

Effective communication

Problem solving

Team collaboration

Russian language

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to welcome clients, deliver attentive service, and promote banking solutions. You will build trusted relationships, educate customers on digital tools, and support branch operations to meet financial goals.

The role emphasizes hospitality, teamwork, and compliance with banking policies, with opportunities to contribute to a diverse and inclusive workplace.