Hospitality-Driven Banker: Client Care & Solutions

J.P. Morgan; Hanover (MA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition reimbursement

Job summary

JPMorgan Chase & Co. in the United States seeks an Associate Banker to welcome clients and deliver attentive service while representing our brand with hospitality and leveraging digital banking tools to meet client needs.

The role focuses on building trusted relationships, helping clients achieve financial goals, and supporting branch operations with a strong emphasis on compliance and teamwork.

Qualifications

• High school diploma or GED is required.
• Experience delivering attentive, friendly client service.
• Ability to build trusted relationships with clients.
• Strong communication and problem-solving skills.

Responsibilities

• Create a welcoming environment by greeting clients and guiding them through the lobby and queue systems.
• Provide account servicing, maintenance, and help with opening new accounts in compliance with policies.
• Educate clients on day-to-day banking and digital self-service options like Chase Mobile App and Chase.com.
• Build meaningful client relationships by listening, asking questions, and sharing product knowledge—collaborating with branch teammates.
• Handle branch operations and cash devices while adhering to bank policies and procedures.

Skills

Client service

Relationship building

Effective communication

Problem solving

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in the United States seeks an Associate Banker to welcome clients and deliver attentive service while representing our brand with hospitality and leveraging digital banking tools to meet client needs.

The role focuses on building trusted relationships, helping clients achieve financial goals, and supporting branch operations with a strong emphasis on compliance and teamwork.