Hospitality-Driven Banker: Build Client Relationships

JPMorgan Chase & Co.; Burlington (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Associate Banker to represent the brand with hospitality and proactive client care at the branch.

You will welcome clients, greet them as they enter, and use digital tools to assist with everyday banking needs, from account servicing to new accounts. The role emphasizes listening, empathetic interactions, and teamwork to meet clients’ financial goals while upholding bank policies and procedures.

Qualifications

• High school diploma or GED equivalent.
• Client service experience or comparable experience.
• Ability to quickly and accurately learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Clear communication

Team collaboration

Problem solving

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. is seeking an Associate Banker to represent the brand with hospitality and proactive client care at the branch.

You will welcome clients, greet them as they enter, and use digital tools to assist with everyday banking needs, from account servicing to new accounts. The role emphasizes listening, empathetic interactions, and teamwork to meet clients’ financial goals while upholding bank policies and procedures.