Hospitality-Driven Asset Protection Specialist

Renew Cannabis Co.; Warwick (RI); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Green Thumb Industries (RISE Dispensaries) seeks an Asset Protection Specialist to provide a warm, concierge-style experience while safeguarding guests and staff. This role blends hospitality with safety leadership to enhance the customer journey and store operations.

Ideal candidates have 1+ year of customer-facing work, familiarity with POS systems, and a commitment to compliant, guest-first service. Must be 21+, able to work varied shifts, and pass background checks.

Qualifications

• At least one year of customer-facing or concierge experience strongly preferred.
• Familiarity with POS systems and/or compliance technology preferred.
• Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest-first, hospitality-focused service.

Responsibilities

• Be the first smiling face our guests see—greet all visitors with warmth and positivity.
• Manage check-in with professionalism and efficiency, while upholding compliance standards.
• Set the "RISE Vibe" from the moment customers enter our doors.
• Provide basic concierge-level support: answering common questions and directing traffic.
• Serve as a visible, approachable, and responsive presence to deter incidents and ensure a sense of calm and order.
• Monitor areas of the premises to ensure safety, comfort, and compliance.
• De-escalate situations with empathy, tact, and clear communication.
• Escort customers and visitors and support safety, cleanliness, compliance, and guest flow.
• Report and respond to any safety, security, or compliance incidents.
• Support emergency procedures and preparedness, including fire, evacuation, or weather response.
• Conduct visual inspections per SOPs to maintain a secure environment.
• Foster strong relationships with store teams, leadership, and customers.

Skills

Customer service

Hospitality

Communication

Conflict de-escalation

Team collaboration

Guest-first

Professionalism

Safety awareness

Tools

POS systems

Compliance technology

Job description

Green Thumb Industries (RISE Dispensaries) seeks an Asset Protection Specialist to provide a warm, concierge-style experience while safeguarding guests and staff. This role blends hospitality with safety leadership to enhance the customer journey and store operations.

Ideal candidates have 1+ year of customer-facing work, familiarity with POS systems, and a commitment to compliant, guest-first service. Must be 21+, able to work varied shifts, and pass background checks.