Hospitality Director

Workstream; Lewisville (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Workstream in Lewisville, Texas is seeking an experienced Hospitality Director to oversee daily operations, manage staff, and ensure excellent customer service at a Chick-fil-A restaurant. The ideal candidate will recruit, train, supervise, and motivate staff while managing budgets, maintaining financial records, and ensuring compliance with health regulations.

This role requires strong leadership, organizational skills, and the ability to provide exceptional service to customers. A focus on teamwork in a supportive environment is essential.

Qualifications

• Demonstrated ability to manage budgets and resources.
• Experience in recruiting, training, and supervising staff.
• Strong problem-solving skills and confidence.

Responsibilities

• Supervise Front of House Operations and manage resources.
• Maintain financial and statistical records.
• Train and motivate staff to meet sales targets.

Skills

Commercial awareness

Organizational skills

Teamworking skills

Verbal communication skills

Numerical skills

Excellent IT skills

Problem-solving skills

Job description

Main Responsibilities of a Hospitality Director

• Responsible for every aspect of everyday supervision of Front of House Operations
• Responsible for resources management
• Takes care of stock, staff, and sales management

Hospitality Director Job Description

We are looking for an experienced and skilled director with remarkable skills, who will run a store effectively and with attention to detail.

Our director candidates are required to be in constant contact with the staff and customers. They need to be able to ensure their staff provides the highest quality customer services and monitor the overall financial performance of the store.

The responsibilities of a Hospitality Director are to greet the staff and customers, provide them with what they need, give intelligent recommendations and suggestions, build customer and brand trust, assist the staff with anything they need and make sure the customers have a great experience.

More importantly, a perfect Hospitality Director candidate should be reliable, accommodating, courteous, and friendly to ensure that the customers are fully satisfied.

Responsibilities of a Hospitality Director

• Recruiting and appraising staff
• Training and supervising staff
• Managing budgets
• Maintaining financial and statistical records
• Dealing with customer complaints and queries
• Overseeing stock and pricing control
• Maximizing profitability and productivity
• Motivating staff to meet sales targets
• Setting sales targets
• Ensuring compliance with safety and health regulations
• Preparing promotional displays and materials
• Liaising with management
• Taking care of promotional prospects, benefits, and salaries of their staff
• Providing opportunities for staff advancements

Hospitality Director Job Requirements

• Commercial awareness
• Confidence
• Resourcefulness
• Organizational skills
• Teamworking skills
• Verbal communication skills
• Numerical skills
• Excellent IT skills
• Enthusiasm
• Executive skills
• Problem-solving skills
• Showing initiative
• Setting a good example

Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.