Hospitality Assistant Manager: Lead Operations & Guest Experience

capitalvacations; Onamia (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

Capital Vacations is seeking an Assistant Manager of Hospitality to support the daily operations of our resort. The role involves supervising staff, ensuring guest satisfaction, and maintaining service quality.

You will work closely with the Manager to train team members, resolve guest concerns, and uphold health and safety standards. This position requires flexibility with evenings, weekends, and holidays.

Qualifications

• Proven hospitality experience required.
• Strong leadership and communication skills.
• High school diploma or equivalent; bachelor’s degree preferred.

Responsibilities

• Oversee daily operations with Manager.
• Train and supervise staff.
• Resolve customer complaints and issues.
• Ensure health and safety compliance.
• Collaborate to implement business strategies.
• Maintain inventory and order supplies.

Skills

Hospitality experience

Leadership

Customer service

Fast-paced environment

MS Office

Hospitality software

Education

High school diploma

Bachelor’s degree preferred

Tools

MS Office

Hospitality management software

Job description

Capital Vacations is seeking an Assistant Manager of Hospitality to support the daily operations of our resort. The role involves supervising staff, ensuring guest satisfaction, and maintaining service quality.

You will work closely with the Manager to train team members, resolve guest concerns, and uphold health and safety standards. This position requires flexibility with evenings, weekends, and holidays.