Regional Operations Lead — Resort Growth & Travel Perks

capitalvacations; Branson (MO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Career growth

Medical, Dental, Vision insurance

401k

Enthusiastic team environment

Travel perks to all resort locations

Job summary

Capital Vacations is seeking an Operations Manager to oversee day-to-day resort operations and lead Front Office, Maintenance, and Housekeeping teams. You will coordinate with the General Manager on operational projects and act as the resort exchange company coordinator for owner programs.

Ideal candidates bring 2+ years in hospitality and a degree in hospitality management, or an equivalent combination of education and experience.

Qualifications

• Associate’s degree in Hospitality Management; Bachelor’s degree preferred, or 2+ years relevant experience.
• Minimum of two years in the hospitality industry.

Responsibilities

• Coordinate all Board-related functions with the General Manager.
• Assist the General Manager with operational projects.
• Function as resort exchange company coordinator and manage owner programs.
• Responsible for after-hours calls relating to resort issues as needed.
• Supervise and coordinate operations of Front Office, Maintenance, Housekeeping, etc.
• Assign rooms; pre-block and manage VIP and special requests daily.
• Assist with payroll processing, time edits, PTO approvals in GM's absence.
• Coordinate with department heads to ensure smooth-running operations.
• Manage guests' vouchers and folios; assist with inquiries and complaints.
• Requisition supplies and equipment; maintain monthly inventory.
• Discipline subordinates when necessary; assist in training new team members.
• Code and process payables for review by management.
• Research accounting questions and discrepancies; relay information promptly.
• Coordinate vendor negotiations as directed by the General Manager.
• Assist General Manager with policy implementation for staff.

Skills

MS Office

Multitasking

Interpersonal skills

Leadership

Guest services

Staff training

Professional appearance

Flexibility

Education

Associate's degree in Hospitality Management

Bachelor's degree preferred

Job description

Capital Vacations is seeking an Operations Manager to oversee day-to-day resort operations and lead Front Office, Maintenance, and Housekeeping teams. You will coordinate with the General Manager on operational projects and act as the resort exchange company coordinator for owner programs.

Ideal candidates bring 2+ years in hospitality and a degree in hospitality management, or an equivalent combination of education and experience.