Hospitality AR Specialist: Invoicing, Credit & Collections

Highgate; Denver (CO); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Job summary

Highgate Hotels is seeking a Complex Accounts Receivable Clerk to review, process, and communicate guest billing and collections in line with policy. The role is based in our Denver cluster with responsibilities across properties.

You will extend credit to customers, issue invoices and statements, respond to inquiries, maintain ledgers, and prepare aging reports while ensuring internal controls and timely month-end deliverables.

Qualifications

• High School diploma or equivalent required.
• At least one year of progressive experience in a hotel or related field preferred.
• Ability to understand and utilize basic computer equipment and applications.
• Must be able to multitask and prioritize departmental functions to meet deadlines across all properties.

Responsibilities

• Assist the sales effort in establishing customer credit in accordance with Highgate Hotel’s policies and procedures, to include but not limited to the application process, reference checks, credit limits, direct bill listing, deposit requirements and other credit related activities.
• Provide customers with accurate and timely invoices, statements and schedules.
• Respond effectively to customer inquiries in a timely fashion across all hotels within the market cluster. Communicate all issues and/or disputes to operating departments and supervisor.
• Maintain an efficient collection process to include an organized filing and tracing system, issue demand letters, monitor returned checks and chargebacks, perform collection calls and prepare bad debt write-offs.
• Ensure proper internal control by monitoring the guest ledger, advance deposit ledger and any other related subsidiary ledgers.
• Monitor and prepare financial reports in accordance with Highgate Hotel requirements meeting various due dates; i.e., month end aging reports, weekly aging transmission to the Corporate Office, etc.
• Attend and contribute to periodic meetings (pre-convention, credit, etc.) to maintain favorable working relationships between employees to improve morale, productivity and efficiency.
• Keep supervisor informed of any unusual events and/or deviations of policies or procedures.
• Develop an understanding of various credit accounts including but not limited to Group, Airlines, and Wholesale accounts.
• Ensure overall guest satisfaction.
• Maximize productivity, identify problem areas, and assist in finding and implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Skills

Customer service

Communication

Multitasking

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Job description

Highgate Hotels is seeking a Complex Accounts Receivable Clerk to review, process, and communicate guest billing and collections in line with policy. The role is based in our Denver cluster with responsibilities across properties.

You will extend credit to customers, issue invoices and statements, respond to inquiries, maintain ledgers, and prepare aging reports while ensuring internal controls and timely month-end deliverables.