Hospitality Accounts Receivable Specialist

Montage Hotels; Bluffton (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

Montage International is seeking an Accounts Receivable Clerk to maintain, balance, and control group master accounts for the hotel. This role supports the Accounts Receivable Supervisor in credit, collections, and billing tasks.

The position involves researching charge backs, handling guest inquiries, reconciling group charges, and ensuring accurate postings for events. Strong organizational and communication skills are essential.

Qualifications

• High School or equivalent education required.
• Bachelor's Degree preferred.
• Previous experience in Accounts Receivable preferred.
• Excellent organizational and communication skills required.

Responsibilities

• Researching and responding to credit card merchant retrievals and charge backs.
• Promptly handling guest inquiry calls and emails on a daily basis.
• Reviewing and communicating estimates with group event contacts.
• Collecting payments for future events promptly in accordance with deposit policies.
• Validating all resort activities, food, and beverage are correctly posted to group event master account.
• Reviewing postings to group master account are reconciled with resume of event.
• Collecting payments for final post-checkout invoices promptly.
• Communicating with meetings & events managers on invoice status of group events.
• Reviewing travel agent commissions for both group and leisure stays.
• Reconciling room charges from Club outlets to hotel guest folios with Club team reporting.

Skills

Excellent communication skills

Strong organizational skills

Accounts Receivable experience

Education

High School or equivalent

Bachelor's degree preferred

Job description

Montage International is seeking an Accounts Receivable Clerk to maintain, balance, and control group master accounts for the hotel. This role supports the Accounts Receivable Supervisor in credit, collections, and billing tasks.

The position involves researching charge backs, handling guest inquiries, reconciling group charges, and ensuring accurate postings for events. Strong organizational and communication skills are essential.