Hospitality and Workplace Experience Manager

Beacon Hill Staffing Group, LLC; New York (NY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Fully covered benefits

401K

Generous PTO

Job summary

Beacon Hill Staffing Group, LLC in New York City is seeking a Temp-to-Perm Hospitality & Workplace Experience Manager to design and lead the firm’s workplace hospitality strategy and guest experience program. The role oversees reception, concierge operations, and service standards across offices, partnering with senior leadership to support high-profile meetings and events.

The ideal candidate will have 8-10+ years in hospitality leadership, a strong track record in managing teams and budgets,

Qualifications

• Bachelor's degree preferred.
• 8-10+ years of experience in workplace hospitality, luxury hospitality, executive services, workplace experience, or guest experience leadership.
• Experience leading reception, concierge, or other customer-facing service teams.
• Experience developing service standards, operating procedures, and training programs.
• Experience managing hospitality vendors, catering operations, budgets, and workplace amenities.
• Financial services, private equity, hedge fund, or family office experience preferred.
• Microsoft Office Suite proficiency.

Responsibilities

• Develop, execute, and evolve the firm's workplace hospitality, guest experience, and service excellence strategy across all office locations.
• Manage all aspects of the Reception and Guest Experience teams, including hiring, staff development, coordination, scheduling, coaching, and performance management.
• Establish performance expectations, service KPIs, and development plans for hospitality team members to ensure consistent delivery of exceptional service standards.
• Ensure consistent hospitality standards, operating procedures, and employee experience practices across all Aquarian office locations.
• Oversee end-to-end guest journey, including arrival, meeting experience, departure, and post-visit follow-up, with focus on executive, investor, and VIP visits.
• Manage conference services, room readiness, catering operations, pantry programs, and workplace amenities.
• Cultivate and maintain vendor relationships for catering, food service, hospitality, workplace amenities, and events.
• Partner with Building Services, Executive Assistants, IT, Security, and other Workplace Services stakeholders to support daily operations.
• Serve as a trusted partner to senior leadership and Executive Assistants in planning and executing high-profile meetings, executive visits, investor events, and other strategic office engagements.
• Develop operating procedures, service standards, and training programs for hospitality functions.
• Lead process improvement efforts and ad hoc projects across reception, guest experience services, conference services, and workplace experience.
• Monitor hospitality budgets, inventory, and vendor performance.

Skills

Reception leadership

Guest experience management

Vendor management

Budget management

Service standards development

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Private holding company located in Midtown, Manhattan is seeking a service-oriented Temp-to-Perm Hospitality & Workplace Experience Manager to join the Workplace Services team in the New York City office. Reporting directly to the Director, Workplace Services, the Hospitality & Workplace Experience Manager will design and implement the firm’s workplace hospitality strategy, lead the daily employee and guest experience, oversee reception and concierge operations, and establish consistent service standards across all office locations. In addition to being extremely organized, the ideal candidate is a resourceful service leader who demonstrates strong attention to detail, sound judgment, and an ability to anticipate needs in a fast-paced environment. Hours are Monday through Friday on-site, with flexibility between 8:30am - 6:30pm daily.

Responsibilities:

• Develop, execute, and continuously evolve the firm's workplace hospitality, guest experience, and service excellence strategy across all office locations.
• Manage all aspects of the Reception and Guest Experience teams, including hiring, staff development, coordination, scheduling, coaching, and performance management.
• Establish performance expectations, service KPIs, and development plans for hospitality team members to ensure consistent delivery of exceptional service standards.
• Ensure consistent hospitality standards, operating procedures, and employee experience practices across all Aquarian office locations.
• Oversee the end-to-end guest journey, including arrival, meeting experience, departure, and post-visit follow-up, with particular focus on executive, investor, and VIP visits.
• Manage conference services, room readiness, catering operations, pantry programs, and workplace amenities.
• Cultivate and maintain vendor relationships for catering, food service, hospitality, workplace amenities, and events.
• Partner with Building Services, Executive Assistants, IT, Security, and other Workplace Services stakeholders to support daily operations.
• Serve as a trusted partner to senior leadership and Executive Assistants in planning and executing high-profile meetings, executive visits, investor events, and other strategic office engagements.
• Develop operating procedures, service standards, and training programs for hospitality functions.
• Lead process improvement efforts and ad hoc projects across reception, guest experience services, conference services, and workplace experience.
• Monitor hospitality budgets, inventory, and vendor performance.

Qualifications:

• Bachelor's degree preferred
• 8-10+ years of experience in workplace hospitality, luxury hospitality, executive services, workplace experience, or guest experience leadership
• Experience leading reception, concierge, or other customer-facing service teams
• Experience developing service standards, operating procedures, and training programs
• Experience managing hospitality vendors, catering operations, budgets, and workplace amenities
• Financial services, private equity, hedge fund, or family office experience preferred
• Microsoft Office Suite proficiency

Compensation/Benefits:

• Salary DOE + Discretionary bonus
• Fully covered benefits, 401K, generous PTO

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you. Beacon Hill. Employing the Future (TM)