Hospitality & Workplace Experience Lead

Beacon Hill Staffing Group, LLC; New York (NY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Fully covered benefits

401K

Generous PTO

Job summary

Beacon Hill Staffing Group, LLC in New York City is seeking a Temp-to-Perm Hospitality & Workplace Experience Manager to design and lead the firm’s workplace hospitality strategy and guest experience program. The role oversees reception, concierge operations, and service standards across offices, partnering with senior leadership to support high-profile meetings and events.

The ideal candidate will have 8-10+ years in hospitality leadership, a strong track record in managing teams and budgets,

Qualifications

• Bachelor's degree preferred.
• 8-10+ years of experience in workplace hospitality, luxury hospitality, executive services, workplace experience, or guest experience leadership.
• Experience leading reception, concierge, or other customer-facing service teams.
• Experience developing service standards, operating procedures, and training programs.
• Experience managing hospitality vendors, catering operations, budgets, and workplace amenities.
• Financial services, private equity, hedge fund, or family office experience preferred.
• Microsoft Office Suite proficiency.

Responsibilities

• Develop, execute, and evolve the firm's workplace hospitality, guest experience, and service excellence strategy across all office locations.
• Manage all aspects of the Reception and Guest Experience teams, including hiring, staff development, coordination, scheduling, coaching, and performance management.
• Establish performance expectations, service KPIs, and development plans for hospitality team members to ensure consistent delivery of exceptional service standards.
• Ensure consistent hospitality standards, operating procedures, and employee experience practices across all Aquarian office locations.
• Oversee end-to-end guest journey, including arrival, meeting experience, departure, and post-visit follow-up, with focus on executive, investor, and VIP visits.
• Manage conference services, room readiness, catering operations, pantry programs, and workplace amenities.
• Cultivate and maintain vendor relationships for catering, food service, hospitality, workplace amenities, and events.
• Partner with Building Services, Executive Assistants, IT, Security, and other Workplace Services stakeholders to support daily operations.
• Serve as a trusted partner to senior leadership and Executive Assistants in planning and executing high-profile meetings, executive visits, investor events, and other strategic office engagements.
• Develop operating procedures, service standards, and training programs for hospitality functions.
• Lead process improvement efforts and ad hoc projects across reception, guest experience services, conference services, and workplace experience.
• Monitor hospitality budgets, inventory, and vendor performance.

Skills

Reception leadership

Guest experience management

Vendor management

Budget management

Service standards development

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Beacon Hill Staffing Group, LLC in New York City is seeking a Temp-to-Perm Hospitality & Workplace Experience Manager to design and lead the firm’s workplace hospitality strategy and guest experience program. The role oversees reception, concierge operations, and service standards across offices, partnering with senior leadership to support high-profile meetings and events.

The ideal candidate will have 8-10+ years in hospitality leadership, a strong track record in managing teams and budgets,