Hospitality Ambassador - Madison

Brobston Group LLC; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Hermès Maison Madison seeks a Hospitality Ambassador to deliver exceptional, high-touch service from arrival through the selling ceremony. Reporting to the Cash Office Manager, you will support the sales and selling support teams, manage floor traffic, and assist clients with personalized services in a fast-paced luxury retail setting.

The role requires a polished, discreet demeanor, strong communication skills, and the ability to anticipate client needs while maintaining utmost professionalism

Qualifications

• Interest in learning Hermès métiers, history, and product craftsmanship, with strong communication and interpersonal skills.
• Excellent customer service, a warm and gracious demeanor, and the ability to anticipate client needs.
• Experience in a similar retail environment or as a concierge/host in luxury hotels or fine-dining settings preferred.
• Flexible schedule availability, ability to stand for long periods, and regular in-person work at the boutique required.
• Knowledge of additional languages is a plus and enhances client service.

Responsibilities

• Greet and welcome clients as they enter and leave the boutique and determine their needs.
• Manage main floor traffic and escort clients to the appropriate floor or sales associate.
• Provide bespoke hospitality services in collaboration with the sales team, including assisting with taxis or car service and helping with shopping bags.
• Offer directions and local neighborhood information; partner with concierge/host team as needed.
• Demonstrate working knowledge of product categories and provide attentive client service (e.g., holding umbrellas in inclement weather).
• Remain alert to client safety concerns and notify Asset Protection of any issues; perform other operational duties as assigned.

Job description

Summary

The Hospitality Ambassador at the Hermès Maison Madison flagship provides exceptional, high-touch hospitality to clients, creating a welcoming environment from the front door through the selling ceremony. Reporting to the Cash Office Manager, this in-store role supports the sales team and selling support teams, managing floor traffic and assisting clients with personalized services. The ambassador maintains deep attentiveness, discretion, and a professional manner in a fast-paced luxury retail setting.

Responsibilities

• Greet and welcome clients as they enter and leave the boutique and determine their needs.
• Manage main floor traffic and escort clients to the appropriate floor or sales associate.
• Provide bespoke hospitality services in collaboration with the sales team, including assisting with taxis or car service and helping with shopping bags.
• Offer directions and local neighborhood information; partner with concierge/host team as needed.
• Demonstrate working knowledge of product categories and provide attentive client service (e.g., holding umbrellas in inclement weather).
• Remain alert to client safety concerns and notify Asset Protection of any issues; perform other operational duties as assigned.

Requirements

• Interest in learning Hermès métiers, history, and product craftsmanship, with strong communication and interpersonal skills.
• Excellent customer service, a warm and gracious demeanor, and the ability to anticipate client needs.
• Experience in a similar retail environment or as a concierge/host in luxury hotels or fine-dining settings preferred.
• Flexible schedule availability, ability to stand for long periods, and regular in-person work at the boutique required.
• Knowledge of additional languages is a plus and enhances client service.