Luxury Métier Ambassador: Client Experience & Training

Hermès International S.A.; New York (NY); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Commission and bonus incentives based

Medical, Dental, Vision

Life Insurance and Disability

Paid time off (vacation/holidays)

401(k) and Roth Retirement Plan

Product discount

Wellbeing resources

Job summary

Hermès is seeking a Métier Ambassador for the Madison flagship in New York to enhance the client experience, answer technical questions about métier products, and ensure order follow-through. You will drive personal sales goals while training the team and collaborating with Merchandising and CDCRM to grow métier business.

The role requires a minimum of two years in luxury sales, strong organizational skills, and an entrepreneurial approach.

Qualifications

• Minimum two years of experience in sales, luxury environment preferred.
• Strong planning and organizational skills with attention to deadlines and detail.
• Elevated leadership and communication skills.
• Strong relationship development and impeccable communication skills.
• Open availability to accommodate business needs.

Responsibilities

• Enhance client experience by providing support and answering technical questions.
• Share knowledge around Hermès craftsmanship and assure follow up of orders.
• Achieve individual sales objectives while training and supporting métier teams.
• Coordinate with Merchandising and CDCRM to drive métier growth and events.
• Maintain tools, stock, and order follow-through from start to finish.

Skills

Sales

Customer Service

Luxury Retail

Product Knowledge

Training

CRM knowledge

Tools

CRM

Job description

Hermès is seeking a Métier Ambassador for the Madison flagship in New York to enhance the client experience, answer technical questions about métier products, and ensure order follow-through. You will drive personal sales goals while training the team and collaborating with Merchandising and CDCRM to grow métier business.

The role requires a minimum of two years in luxury sales, strong organizational skills, and an entrepreneurial approach.