Hospitality Ambassador, Beverly Hills Flagship

Join; Beverly Hills (CA); On-site; USD 33,062 - 37,195; Full time

Benefits offered by this job

Commission bonus

Life Insurance

Paid time off

Parental leave

401(k) plan

Product discount

Job summary

Hermès Beverly Hills Flagship seeks a Hospitality Ambassador to deliver unparalleled luxury service from entry to sales floor, collaborating with sales teams to elevate the client experience. The role requires a strong service mindset, a capability to manage busy floors, and a genuine interest in Hermès métiers and brand history.

The position emphasizes team collaboration, high-end client interactions, and adaptability to evolving client needs in a fast-paced luxury environment.

Qualifications

• High interest in learning Hermès métiers, history and art collection.
• Strong communication skills with warmth in all interactions.
• Excellent customer service and a friendly disposition.
• Proactive, calm, and polite in customer handling.
• Ability to provide neighborhood/store information to clients.
• Experience in luxury retail or concierge/host roles is a plus.
• Able to adapt to fast-paced, changing priorities.
• Attention to detail and anticipation of client needs.

Responsibilities

• Create an effortless luxury environment and exceed hospitality expectations.
• Greet and welcome clients entering and leaving the boutique.
• Manage main floor traffic, greet clients, determine needs, and escort them to the appropriate floor.
• Interact with clients, guests, and colleagues in a gracious, attentive and service-oriented manner.
• Provide bespoke hospitality in collaboration with the sales team.
• Assist guests with taxi or car service and help with shopping bags as needed.
• Offer directions and coordinate with Concierge/Host for car services.
• Demonstrate knowledge of store products and métiers.
• Hold umbrellas during inclement weather
• Alert to client service needs and notify Asset Protection of safety concerns
• Support business needs and other duties as assigned by supervisor.

Skills

Communication

Customer service

Hospitality

Concierge experience

Team player

Multitasking

Job description

Hospitality Ambassador, Beverly Hills Flagship

Beverly Hills, CA, United States

At a glance

• Job Category Retail - Store Sales
• Years of Experience Minimum 1 year
• Contract Type Unlimited contract
• Job Schedule Full time
• Locations Store-Beverly Hills (30)
• Legal Employer HERMES OF PARIS INC.
• Posting Date 07/13/2026, 07:17 PM

About the entity

Hermès of Paris (HOP), the United States subsidiary, opened its first boutique in Beverly Hills in 1972. Today, the company operates 39 boutiques and an accessories pop-up shop, in addition to a Distribution & Service Center located in New Jersey. The Corporate Headquarters is situated in the heart of New York City, in close proximity to the Client Relations Center and Campus Hermès, the company’s training center. Hermès of Paris also maintains a regional Corporate Office in Beverly Hills. The organization employs more than 1,500 associates, and this number continues to grow. The subsidiary’s expansion is supported and guided by President & Chief Executive Officer Diane Mahady and the Senior Leadership Team.

We are proud to be an equal opportunity workplace. It is the policy of HOP, that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. HOP also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

Details of the job

The Team:

The Hermès Beverly Hills Flagship Boutique opened in 1972and focuses on providing extraordinary service toclients as a part of the Western Region. This position will report to the Operations Directorand support the client experience and represent Hermès in all respects of their duties.

The Opportunity:

The Hospitality Ambassador is responsible for providing unparalleled hospitality by creating a welcoming environment from the front door to the sales floor. The Hospitality Ambassador is a team player, working collaboratively with sales associates in supporting with all elements of hospitality throughout the selling ceremony. The Hospitality Ambassador has a natural sense of curiosity, is an excellent multi-tasker, and has an exquisite sense of hospitality.

About the Role:

• Create an effortless luxury environment and exceeding expectations in all hospitality services
• Greet and welcome clients as they enter and leave boutique location
• Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate
• Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner
• Provide bespoke and high touch hospitality service to clients in collaboration with the sales team
• Assist guests and clients with obtaining taxi or car service and support clients into cars assisting with their shopping bags or purchases as necessary
• Provides directions if needed and partners with Concierge/Host team for obtaining car services as needed
• Assist with directions - have general knowledge of store and neighborhood
• Demonstrate working knowledge of all métiers (product categories)
• Provide hospitable services, such as holding umbrellas during inclement weather
• Alert to client service needs at all times to recognize any signs of potential danger and notify Asset Protection of any safety concerns
• Demonstrate flexibility and adaptability to support the needs of the business and all operational duties as needed
• All other duties assigned by supervisor

Supervisory Responsibility: NO

Budget Responsibility: NO

Decision Making Responsibility: NO

About You:

• High interest in learning about all the Hermès métiers, history and art collection
• Strong communication skills, offering warmth and graciousness in all interactions
• Excellent customer service skills and a friendly disposition
• Proactivity in taking care of customers in a calm, professional, and polite manner
• Ability to provide information about the neighborhood, store services and other customer inquiries
• Experience in a similar retail environment, or as a Concierge or Host in other high-end environments such as hotel and fine-dining
• Works collaboratively and excels in fast-paced environment with continuously changing priorities
• Demonstrates high level of attention to detail and ability to anticipate needs
• Knowledge of languages in addition to English is a plus
• Ability to work a flexible schedule according to needs of the business
• Ability to stand for long periods of time

The range for this position is $24.00 to $27.00 per hour. Actual rates are determined based on the job, location, and individual experience.

Benefits

• Commission and bonus incentives based on sales performance
• Life Insurance and Disability
• Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental Leave and Transition Time
• 401(k) and Roth Retirement Plan with company matching and profit sharing
• Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support, and more!

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.