Assistant Manager, Madison – Maison Métier

Hermès; New York (NY); On-site; USD 88,747 - 99,839; Full time

Benefits offered by this job

Commission and bonus incentives

Medical, Dental, Vision

Paid parental leave

Job summary

Hermès is seeking an Assistant Manager to partner with the Floor Director in New York City. The role involves staff supervision, maintaining sales targets, and ensuring compliance with company policies. Ideal candidates possess 4+ years of retail management experience, preferably in luxury.

Responsibilities include tracking sales opportunities, conducting staff training, and making critical client decisions when necessary. Hermès offers competitive pay, comprehensive benefits, and a supportive workplace culture.

Qualifications

• 4+ years of retail management experience; luxury retail environment preferred.
• Proficient in Excel, Word, Cegid, and E-time.
• Ability to learn POS and payroll systems.

Responsibilities

• Daily supervision of staff, coaching, and training.
• Identify sales opportunities and track delivery.
• Conduct performance evaluations with the Managing Director.

Skills

Retail management experience

Proficiency in Excel

Clear communication skills

Education

4+ years of retail management experience

Tools

Cegid

E-time

Job description

About The Role

The Assistant Manager, Maison partners with the Floor Director - Maison and Senior Floor Director to successfully run all aspects of the business including building sales, identifying opportunities, and client development via CRM and service initiatives, coaching and counseling of staff. All other duties as assigned by the supervisor.

Responsibilities

• Daily supervision of staff (coaching, training and assisting in achieving sales objectives).
• Demonstrates active management presence on the sales floor, modeling exceptional service and ensuring all team members embody the Hermès spirit.
• Identify sales opportunities by weekly review of business by métier, tracking delivery and special orders. Apply these sales opportunities in tandem with each sales specialist’s personal goals to evaluate contribution to total boutique.
• Contribute to and/or conduct monthly touch-base meetings and annual performance evaluations in tandem with Managing Director/Floor Director.
• Communicate CRM standards, follow up daily for associate compliance and maximize quality of client capture rate and detailed information according to HOP standards.
• Ensure policy and procedure is clearly communicated to the team and all are actively compliant.
• Monitor E-time and scheduling needs for the staff. Maintain accurate records of vacation, time and attendance in tandem with HR.
• Organize seasonal trainings including key métier points, share porte updates, and ensure the sales team are integrating into client conversations at point of sale.
• Assist in maintaining database of candidates for store and in recruiting and interviewing to fill open positions.
• Make critical client decisions and run the business during Managing Director/Floor Director’s visits to Podium.

Supervisory and Other Responsibilities

• Supervises Sales Staff
• Responsible for achieving the sales goal for the year for their specific location, ensuring the store is profitable and has an accurate inventory within company parameters.

Decision Making and Authority

• Responsible for making decisions related to staff, clients and store operations. In the absence of the Floor Director/Managing Director, the Assistant Manager will step in to the role of Senior Floor Director/Managing Director.

Qualifications

• 4+ years of retail management experience; prior experience in a luxury environment preferred.
• Must possess basic office skills including proficiency in Excel, Word, Cegid and E-time.
• Ability to learn merchandise, POS and payroll systems; effectively troubleshoot.
• Ability to interpret sales data and translate into effective business recommendations.
• Clear written and verbal communication skills.
• Ability to lift 0-25 lbs. without assistance.
• Flexible in work availability as business needs dictate.

Compensation and Benefits

The range for this position is $88,747 - $99,839. Actual rates are determined based on the job, location, and individual experience. Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more

Company Overview

Hermès has remained faithful to its artisan business model and humanist values since 1837. We place people at the heart of what we do and aspire to make a positive impact on the world. Hermès is an independent, family-owned company with a global presence and a network of stores in many countries. Hermès is committed to equal opportunity employment and to providing reasonable accommodations as required by law. References to company policies, privacy practices and employment-related information are included where applicable.