Hospitality Ambassador

Spectraforce Technologies, Inc.; South San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Spectraforce Technologies, Inc. in South San Francisco, CA is seeking a Hospitality Ambassador to deliver premium onsite service and secure campus access. The role supports a large, high-visibility workforce and requires tight coordination with Security and facilities teams.

The position is a 12-month assignment with full-time hours and bi-weekly meetings, and it demands exceptional customer service, discretion, and strong communication across multiple lobbies.

Qualifications

• Bachelor’s degree (any field) required.
• 3–4+ years in corporate hospitality or luxury service.
• Strong customer service and hospitality mindset.
• Proficient in MS Office and Google Suite.
• Ability to handle confidential information with discretion.
• Excellent communication and interpersonal skills.
• Ability to learn new systems (visitor management, call center tools).

Responsibilities

• Front desk and lobby operations; greet employees and visitors.
• Provide high-level professional service with a service mindset.
• Manage inquiries, requests, and issues promptly.
• Partner with Security for access control and campus safety.
• Handle visitor check-in, badge assignment, host notifications.
• Coordinate guest amenities and vendor deliveries.
• Support programs like parking placards and Clipper Cards.
• Assist with projects and process improvements.

Skills

Customer service mindset

Communication

Discretion

Multitasking

Team collaboration

Education

Bachelor's degree

Tools

MS Office

Google Suite

Visitor management systems

Call center tools

Job description

Position Title: Hospitality Ambassador

Work Location: 1 DNA Way, South San Francisco, CA, 94080

Assignment Duration: 12 Months

Work Schedule: Shift options: 7:00 AM - 4:00 PM or 8:00 AM - 5:00 PM.

Mandatory bi-weekly Thursday meetings (until ~6:30 PM).

Team meetings + safety certification (within 6 months).

Work Arrangement: Fully onsite (5 days/week)

Valid CA driver's license

Position Summary

Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security.

Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000+ employees, visitors, and partners).

Key Responsibilities

• Front Desk / Lobby Operations


• Serve as the main point of contact for employees and visitors


• Provide high-level, professional service with a \"heart for service\" mindset


• Handle inquiries, requests, and issues promptly and gracefully


• Security & Access Management


• Partner closely with Security to protect people and assets


• Manage visitor check-in, badge assignment, and host notifications


• Ensure strict adherence to access protocols and confidentiality


• Guest & Service Coordination


• Support: Vendor deliveries (packages, catering, personal items)


• Special requests and VIP interactions


• Call center support (phone inquiries)


• Program & Operations Support


• Manage programs like: Parking placards


• Clipper Cards / transportation


• Lobby amenities


• Support multiple lobbies (flex/rover coverage as needed)


• Logistics & Additional Duties


• Support gnExpress delivery service (document handling/distribution)


• Maintain lobby supplies


• Assist with projects and process improvements

Qualifications & Experience

• Exceptional customer service / hospitality mindset


• Strong communication & interpersonal skills


• Ability to handle sensitive/confidential information with discretion


• Adaptability + multitasking in fast-paced environments


• Problem-solving / solution-oriented thinking


• Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.)


• Continuous improvement mindset


• Bachelor's degree (any field)


• 3-4+ years experience in: Corporate hospitality OR High-end service (luxury hotel, retail, concierge, etc.)


• Strong proficiency in: MS Office + Google Suite


• Ability to learn new systems (visitor mgmt, call center tools)