Hospitality Ambassador

Motion Recruitment; South San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Motion Recruitment seeks a Hospitality Ambassador for an onsite role in South San Francisco. You will deliver a high-touch hospitality experience, manage lobby operations, and support campus access in collaboration with Security.

You will be the first contact in the lobby for employees, visitors, and partners, handling inquiries, VIP requests, and vendor deliveries with professional service and discretion. This fully onsite role requires adaptability in a fast-paced environment.

Qualifications

• Bachelor's degree required.
• 3-4+ years in corporate hospitality or high-end service roles.
• Experience delivering high-touch, on-site hospitality and concierge support.

Responsibilities

• Serve as the main point of contact for employees and visitors in the lobby.
• Partner with Security for access control and visitor check-in.
• Coordinate guest services, VIP interactions, and center operations.
• Support multiple lobbies and logistics for events and daily tasks.

Skills

Customer service

Communication

Discretion

Adaptability

Multitasking

Team collaboration

Education

Bachelor's degree

Tools

MS Office

Google Suite

Visitor management systems

Job description

Support

Vendor deliveries (packages, catering, personal items)

Title

Hospitality Ambassador

Description

Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security. Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000+ employees, visitors, and partners).

Core Responsibilities

Front Desk / Lobby Operations

• Serve as the main point of contact for employees and visitors
• Provide high-level, professional service with a heart for service mindset Handle inquiries, requests, and issues promptly and gracefully

Security & Access Management

• Partner closely with Security to protect people and assets
• Manage visitor check-in, badge assignment, and host notifications
• Ensure strict adherence to access protocols and confidentiality

Guest & Service Coordination

• Support
• Vendor deliveries (packages, catering, personal items)
• Special requests and VIP interactions
• Call center support (phone inquiries)

Program & Operations Support

Manage Programs Like

• Parking placards
• Clipper Cards / transportation
• Lobby amenities
• Support multiple lobbies (flex/rover coverage as needed)

Logistics & Additional Duties

• Support gnExpress delivery service (document handling/distribution)
• Maintain lobby supplies
• Assist with projects and process improvements

Key Competencies

• Exceptional customer service / hospitality mindset
• Strong communication & interpersonal skills
• Ability to handle sensitive/confidential information with discretion Adaptability + multitasking in fast-paced environments
• Problem-solving / solution-oriented thinking
• Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.) Continuous improvement mindset

Qualifications

• Bachelors degree (any field)
• 3-4+ years experience in:
• Corporate hospitality OR
• High-end service (luxury hotel, retail, concierge, etc.)

Strong Proficiency In

• MS Office + Google Suite
• Ability to learn new systems (visitor mgmt, call center tools)
• Valid CA drivers license

Work Conditions

• Fully onsite (5 days/week) - South San Francisco

Shift Options

• 7:00 AM - 4:00 PM
• 8:00 AM - 5:00 PM

Mandatory

• Bi-weekly Thursday meetings (until ~6:30 PM)
• Team meetings + safety certification (within 6 months)
• 12-month commitment required
• No relocation or remote option