Hospitality Ambassador

Planet Pharma; South San Francisco (CA); Sur place; USD 38 000 - 53 000; Plein temps

Résumé du poste

Planet Pharma is seeking a dedicated Front Desk / Lobby Operations specialist to deliver high-touch hospitality in onsite Site Services in South San Francisco, CA. You will be the first contact for employees and visitors, coordinating with Security to manage access and badges while handling inquiries with discretion.

duties include guest coordination, vendor deliveries, VIP interactions, and supporting multiple lobbies and operational programs.

Qualifications

• Bachelor’s degree in any field required.
• 3–4+ years in corporate hospitality or high-end service.
• Strong proficiency in MS Office and Google Suite.
• Ability to learn new systems (visitor mgmt, call center tools).
• Valid CA driver's license.

Responsabilités

• Serve as the main point of contact for employees and visitors in the front desk/lobby.
• Provide high-level, professional service with a hospitality mindset.
• Partner with Security to protect people and assets and manage guest check-in and badge assignments.
• Handle inquiries, requests, and issues promptly and gracefully.
• Coordinate vendor deliveries, special requests, VIP interactions, and call center support.
• Support programs and operations (parking placards, Clipper Cards, lobby amenities, multi-lobby coverage, logistics, and courier distribution).

Connaissances

Exceptional customer service

Strong communication

Interpersonal skills

Adaptability + multitasking

Problem-solving

Cross-functional collaboration

Formation

Bachelors degree (any field)

Outils

MS Office

Google Suite

Description du poste

Job Description:

Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security. Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000+ employees, visitors, and partners).

Core Responsibilities

Front Desk / Lobby Operations

• Serve as the main point of contact for employees and visitors
• Provide high-level, professional service with a heart for service mindset Handle inquiries, requests, and issues promptly and gracefully

Security & Access Management

• Partner closely with Security to protect people and assets
• Manage visitor check-in, badge assignment, and host notifications
• Ensure strict adherence to access protocols and confidentiality

Guest & Service Coordination Support:

• Vendor deliveries (packages, catering, personal items)
• Special requests and VIP interactions
• Call center support (phone inquiries)

Program & Operations Support

Manage programs like:

• Parking placards
• Clipper Cards / transportation
• Lobby amenities
• Support multiple lobbies (flex/rover coverage as needed)
• Logistics & Additional Duties
• Support gnExpress delivery service (document handling/distribution)
• Maintain lobby supplies
• Assist with projects and process improvements

Key Competencies

• Exceptional customer service / hospitality mindset
• Strong communication & interpersonal skills
• Ability to handle sensitive/confidential information with discretion Adaptability + multitasking in fast-paced environments
• Problem-solving / solution-oriented thinking
• Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.) Continuous improvement mindset

Qualifications

• Bachelors degree (any field)
• 3-4+ years experience in Corporate hospitality OR High-end service (luxury hotel, retail, concierge, etc.)
• Strong proficiency inMS Office + Google Suite
• Ability to learn new systems (visitor mgmt, call center tools)
• Valid CA drivers license

Pay Rate: $33/hr