Patient & Visitor Experience Ambassador

HAHHH; Worcester (MA); Hybrid; USD 41,000 - 56,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking a Visitor Screening Ambassador to greet patients and visitors at the hospital, providing accurate information and assisting with patient status inquiries and directions.

The role requires a High School diploma, strong customer service skills, and proficiency with phone/computer tools. You will support visitor management and coordinate basic transportation as needed.

Qualifications

• High School graduate or equivalent.
• Strong customer service (1 year +) and communication skills.
• Phone and computer skills.
• Ability to multitask and prioritize.
• Familiarity with basic medical terminology.

Responsibilities

• Acts as the customer service informational resource for patients, families and visitors as they enter the hospital.
• Provides patients, visitors and callers with basic patient status information and visiting times/procedures.
• Produces and provides standardized directions to hospital facilities.
• Ensures patient confidentiality procedures are followed.
• Assists with visitor management including screening, data entry, tracking location and temperature checks.

Skills

Customer service

Communication

Multitasking

Phone skills

Medical terminology

Education

High school diploma or equivalent

Tools

Computer skills

Job description

UMass Memorial Health is seeking a Visitor Screening Ambassador to greet patients and visitors at the hospital, providing accurate information and assisting with patient status inquiries and directions.

The role requires a High School diploma, strong customer service skills, and proficiency with phone/computer tools. You will support visitor management and coordinate basic transportation as needed.