Hospital Telecommunications Support Specialist

U.S. Department of Veterans Affairs; Madison (WI); On-site; USD 34,000 - 48,000; Full time

Job summary

U.S. Department of Veterans Affairs in Madison, WI invites applications for a Telecommunications Equipment Operator. The position provides comprehensive telephone and telecommunications support to all facilities and customers, located in the Centralized Attendant Center at William S.

Middleton Memorial Hospital. Duties include operating telephone systems, routing calls, maintaining logs, and performing system maintenance.

Qualifications

• Must have at least 1 year of specialized experience OR education beyond high school.
• Education transcripts must be submitted with application materials.
• Experience must be documented in resume with hours per week.

Responsibilities

• Provide routine information to callers and direct them appropriately.
• Receive and direct calls to the appropriate area.
• Provide general telephone and visitor referral services.
• Operate telephone system to connect inbound and outbound calls by computerized equipment.
• Maintain a trouble log for telephone issues and outages.
• Perform system maintenance and update telephone directories.

Skills

Telephone support

Customer service

Information provision

Clerical tasks

Education

Four years above high school

Tools

Telecommunications systems

Computer systems

Paging system

Job description

U.S. Department of Veterans Affairs in Madison, WI invites applications for a Telecommunications Equipment Operator. The position provides comprehensive telephone and telecommunications support to all facilities and customers, located in the Centralized Attendant Center at William S.

Middleton Memorial Hospital. Duties include operating telephone systems, routing calls, maintaining logs, and performing system maintenance.