Hospital Switchboard & Emergency Communications Operator

Iaw, Inc.; Kansas City (MO); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Innovation At Work, Inc. seeks a dependable Telephone Operator to provide on-site telephone and telecommunications support at the Kansas City VA Medical Center.

You will answer, process, and route calls while delivering professional service to Veterans, visitors, employees, and healthcare providers. This essential role requires handling emergencies, maintaining logs, and ensuring HIPAA and VA requirements are met.

Qualifications

• High school diploma or equivalent.
• One to two years of call-center, switchboard, telephone-operator, receptionist, or customer-service experience.
• Working knowledge of medical terminology preferred.
• Ability to speak, read, write, and understand English fluently.
• Basic proficiency with Microsoft Outlook, Word, Excel, and electronic systems.
• Strong communication, customer-service, multitasking, and problem-solving skills.
• Ability to remain calm and professional during emergencies and high-volume periods.
• Ability to obtain and maintain all required VA identification, suitability, security, and system access.

Responsibilities

• Answer incoming calls promptly, professionally, and courteously.
• Identify callers’ needs and accurately transfer calls to the appropriate department or individual.
• Operate VA telephone, paging, radio, alarm, and emergency-notification systems.
• Process emergency calls, Code Blue alerts, bomb threats, fire notifications, disaster communications, and other urgent situations according to established procedures.
• Assist callers who may be distressed, confused, threatening, or experiencing an emergency.
• Maintain call logs, alarm records, messages, service requests, and equipment-malfunction reports.
• Maintain accurate directories, call lists, pager lists, and related electronic records.
• Monitor telephone and communications equipment and promptly report malfunctions.
• Protect Veteran, employee, and Government information.
• Follow all HIPAA, privacy, security, safety, and VA requirements.
• Remain at the assigned workstation until properly relieved.
• Participate in required VA and company training.
• Provide coverage on weekends, federal holidays, or other tours when scheduled.

Skills

Call-center experience

Customer service

Multitasking

Communication skills

English fluency

Education

High school diploma

Tools

Outlook

Word

Excel

Job description

Innovation At Work, Inc. seeks a dependable Telephone Operator to provide on-site telephone and telecommunications support at the Kansas City VA Medical Center.

You will answer, process, and route calls while delivering professional service to Veterans, visitors, employees, and healthcare providers. This essential role requires handling emergencies, maintaining logs, and ensuring HIPAA and VA requirements are met.