Telephone Operator

Veterans Health Administration; Charleston (SC); On-site; USD 36,000 - 47,000; Full time

Job summary

This position is with the Veterans Health Administration, located at the Ralph H Johnson Department of Veterans Affairs Medical Center, Charleston. The incumbent serves as an experienced telephone operator on the medical center switchboard, working rotating shifts and handling a variety of calls.

Duties include monitoring alarms, contacting staff on call, maintaining records, and updating databases per guidelines.

Qualifications

• Transcript must be submitted with your application.
• If using foreign education, submit a Certificate of Foreign Equivalency with your transcript.

Responsibilities

• Monitors alarms and initiates emergency call procedures as required.
• Operates audio and radio paging systems to contact staff on call during all hours.
• Establishes conference call connections for key medical center personnel.
• Maintains accurate listings of patients and staff for information and routing.
• Keeps on-call roster of physicians and other personnel and alphabetical employee lists.
• Handles a variety of difficult calls requiring extensive seasonal involvement.
• Retrieves and updates information in computerized databases per guidelines for customer assistance and record keeping.
• Work schedule consists of rotating 8-hour shifts, 5 days a week with weekends/holidays; not virtual.

Job description

• Department: Department of Veterans Affairs

This position is located in Health Administration Service at the Ralph H Johnson Department of Veterans Affairs Medical Center. The incumbent is an experienced telephone operator who operates the medical center switchboard working rotating shifts.

Key Responsibilities

Duties include, but may not be limited to the following:: Monitors various Medical Center alarms and initiating emergency call procedures as required. Operates the audio and radio paging systems to contact staff members on call during both regular and irregular duty hours. Establishes connections for conference calls for key medical center personnel as requested.

Maintains an accurate listing of patients, as well as key employees and other records incidental to the telephone system, that are used regularly to give information by telephone and assist in the routing of visitors. Maintains on-call roster of physicians, technicians, and other Medical Center personnel for location during non-administrative duty hours and an alphabetical listing of all employees. Handle a variety of difficult calls requiring extensive seasonal involvement.

Retrieves and updates relevant information in computerized databases using instructions and established guidelines pertaining to customer assistance, record keeping and call receiving, placing and monitoring. Performs other related duties as assigned. Work Schedule: Different rotating tours of duty that are 8 hours a day, 5 days a week with rotating weekends and holidays. Subject to changed based on Agency Needs. Virtual: This is not a virtual position.

Position Description/PD#: Telephone Operator/PD07555ARelocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $36409 – $47334/yr.

What is the application deadline?

Applications close on 2026-10-23.

Who is eligible to apply?

This position is open under the 'Public' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government