Telecommunications Information Specialist

U.S. Department of Veterans Affairs; Baltimore (MD); On-site; USD 31,000 - 39,000; Full time

Job summary

U.S. Department of Veterans Affairs in Baltimore, MD, seeks a Telephone Operator in the Telecommunications Unit within the Medical Administration Service. The role involves handling routine caller inquiries, guiding visitors, and operating complex telephone systems.

It requires compliance with Time-In-Grade for federal employees and specific GS-4 eligibility guidelines. Position details include shift work, visiting callers, and coordination of conference calls.

Qualifications

• General Experience: One year of specialized experience equivalent to at least the next lower grade GS-3. Education: Two years of education above high school level in any field. Time-In-Grade requirements apply to current or former federal employees.

Responsibilities

• Provides information of a routine nature and directs callers to the appropriate area.
• Provides general telephone and visitor referral services.
• Operates telephone system to receive incoming and outgoing calls using complex equipment and software.
• Sets up, monitors, and sends confirmations for bridge-line conference calls.
• Maintains operation manuals, reference books, and instructions for programs and systems.

Job description

U.S. Department of Veterans Affairs in Baltimore, MD, seeks a Telephone Operator in the Telecommunications Unit within the Medical Administration Service. The role involves handling routine caller inquiries, guiding visitors, and operating complex telephone systems.

It requires compliance with Time-In-Grade for federal employees and specific GS-4 eligibility guidelines. Position details include shift work, visiting callers, and coordination of conference calls.