Telephone Operator

Veterans Health Administration; Baltimore (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

The Veterans Health Administration within the Department of Veterans Affairs is seeking a Telecommunications Operator to perform routine information services, route callers, and manage a complex telephone system at the VA Maryland Health Care System.

You will set up and monitor bridge-line calls, maintain reference materials, and provide staff information and extensions details as part of a rotating schedule that includes weekends and holidays.

Qualifications

• Transcript must be submitted with your application if you are basing qualifications on education.
• If you are using foreign education, you must provide a Certificate of Foreign Equivalency with your transcript.

Responsibilities

• Provides information of a routine nature, and directs callers to the appropriate area.
• Operates telephone system to receive incoming and outgoing calls using complex equipment and software.
• Set up, monitors, and sends confirmations for bridge-line conference calls.
• Maintains operation manuals, reference books, and instructions for programs used in the Telecommunications unit.
• Furnishes information to customers concerning telephone extensions, staff information.
• Work Schedule: Rotating shifts, including weekends and holidays.

Job description

• Department: Department of Veterans Affairs

This position is located in the Telecommunications Unit, under the direction of the Chief of Ambulatory Care and Processing, Medical Administration Service, at the VA Maryland Health Care System.

Key Responsibilities

Major Duties may include: Provides information of a routine nature, and receives and directs callers to the appropriate area. Provides general telephone and visitor referral services. Operates telephone system to receive incoming and outgoing calls utilizing complex computerized equipment and telecommunications software. Set up, monitors, and sends confirmations for bridge-line conference calls.

Modifies and maintains operation manuals, reference books, and/or instructions associated with programs and systems used in the Telecommunications unit. Performs work related to maintaining, listing, and monitoring telephone files. Furnishes information to customers concerning telephone extensions, organizational functions, and staff information. Work Schedule: Rotating shifts shifts; including weekends and holidays Virtual: This is not a virtual position.

Position Description/PD#: Telephone Operator/PD08328A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Working Environment: The work environment involves everyday disks or discomforts which require normal safety precautions typical of such places as offices, meetings and trainings rooms, or libraries. The work area is adequately lit, heated, and ventilated.

Physical Demands: The work is sedentary. The employee sits comfortably to do the work but may involve some standing and walking around adjusting equipment or consulting directories and manuals. No special physical demands are required to perform the work.

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $41659 – $54160/yr.

What is the application deadline?

Applications close on 2026-10-16.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government