Telecommunications Equipment Operator

U.S. Department of Veterans Affairs; Madison (WI); On-site; USD 34,000 - 48,000; Full time

Job summary

U.S. Department of Veterans Affairs in Madison, WI invites applications for a Telecommunications Equipment Operator. The position provides comprehensive telephone and telecommunications support to all facilities and customers, located in the Centralized Attendant Center at William S.

Middleton Memorial Hospital. Duties include operating telephone systems, routing calls, maintaining logs, and performing system maintenance.

Qualifications

• Must have at least 1 year of specialized experience OR education beyond high school.
• Education transcripts must be submitted with application materials.
• Experience must be documented in resume with hours per week.

Responsibilities

• Provide routine information to callers and direct them appropriately.
• Receive and direct calls to the appropriate area.
• Provide general telephone and visitor referral services.
• Operate telephone system to connect inbound and outbound calls by computerized equipment.
• Maintain a trouble log for telephone issues and outages.
• Perform system maintenance and update telephone directories.

Skills

Telephone support

Customer service

Information provision

Clerical tasks

Education

Four years above high school

Tools

Telecommunications systems

Computer systems

Paging system

Job description

Summary

The purpose of the position is to provide comprehensive telephone and telecommunications support to all facilities and customers. This position is located within the Centralized Attendant Center at the William S. Middleton Memorial Hospital in Madison - WI.

Summary

The purpose of the position is to provide comprehensive telephone and telecommunications support to all facilities and customers. This position is located within the Centralized Attendant Center at the William S. Middleton Memorial Hospital in Madison - WI.

Qualifications

SPECIALIZED EXPERIENCE: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-4) in the Federal service that has given you the particular knowledge - skills and abilities required to successfully perform the duties of a Telecommunications Equipment Operator and that is typically in or related to the work of the position to be filled. Specialized experience includes: providing information of a routine nature; receiving and directing callers; providing general clerical and referral services; connecting incoming calls using telecommunications systems; maintaining records of calls; and operating and monitoring computer systems. NOTE: Applicants wishing to receive credit for such experience must clearly indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. ~OR~ EDUCATION: Successfully completed four (4) years above high school in any field which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained at an accredited business - secretarial or technical school - junior college - college or university. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. ~OR~ COMBINATION: Equivalent combination of successfully completed post-high school education (beyond the second year) and specialized experience - as described above - which meet the total qualification requirements for this grade level. This education must have been obtained at an accredited business - secretarial or technical school - junior college - college or university. NOTE: Your experience must be documented in your resume and transcripts are required. Physical Requirements: The work is sedentary. The employee sits comfortably to do the work. There is some moving around to adjust equipment and carry light items such as papers and books - no special physical demands are required to perform the work. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• NOTE: This announcement has been extended to close on October 19 - 2023
• Applicant(s) who previously applied - do not need to re-apply
• ***THIS IS NOT A VIRTUAL POSITION - YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include - but are not limited - to the following: Provides callers with information of routine natures
• Receives and directs callers to appropriate area
• Provides general telephone and visitor referral services
• Operates telephone system to receive and connect incoming and outgoing calls by computerized equipment
• Receives telephone trouble call and maintains a trouble log
• Operates the internal and external paging system
• Maintains - lists and monitors computer generated telephone files
• Performs files maintenance work such as updating user names - departments and telephone directories
• Sets up - operates and monitors computer system and peripheral equipment
• Tests computer and telecommunications equipment for operation
• Performs appropriate system maintenance procedures
• Performs other related duties as assigned
• Work Schedule: Full-Time: Monday-Friday - 8:00am - 4:30pm Recruitment Incentives: Authorized Critical Skills Incentive (CSI): Not approved