Hospital Switchboard & Safety Dispatcher

Novant Health; Wilmington (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Novant Health is seeking a detail-oriented Switchboard Operator to support hospital communications and safety monitoring. This role operates a computerized switchboard, routes internal and external calls, and monitors critical systems to ensure timely responses across the facility.

You will respond to emergencies, initiate appropriate routing and alerts, communicate clearly with staff and emergency services, and maintain professionalism and calm under pressure.

Qualifications

• High school diploma or GED is required.
• At least 1 year of switchboard/operator experience preferred.
• Ability to communicate with diverse staff and patients and maintain confidentiality.
• Must type at least 30 wpm and operate a computerized switchboard.

Responsibilities

• Operate a computerized switchboard to manage internal and external calls.
• Monitor critical hospital systems and escalating issues as needed.
• Respond to emergencies and initiate appropriate routing and alert protocols.
• Maintain calm and professional communication with staff, patients, and emergency services.
• Ensure timely and accurate communication across departments.

Skills

Effective communication

Discretion/Confidentiality

Typing 30 wpm

Shift flexibility

Telephone etiquette

Education

High School Diploma or GED

Job description

Novant Health is seeking a detail-oriented Switchboard Operator to support hospital communications and safety monitoring. This role operates a computerized switchboard, routes internal and external calls, and monitors critical systems to ensure timely responses across the facility.

You will respond to emergencies, initiate appropriate routing and alerts, communicate clearly with staff and emergency services, and maintain professionalism and calm under pressure.