Emergency Dispatcher & Switchboard Operator

Iaw, Inc.; Ranson (WV); On-site; USD 34,000 - 52,000; Full time

Job summary

Northport VA Medical Center is seeking a Switchboard Telephone Operator / Emergency Dispatcher to provide continuous, professional telephone and emergency communications. You will be the first point of contact for patients, staff and responders, ensuring rapid call handling and accurate routing.

Responsibilities include activating Code Blue, paging and dispatching police, fire, medical and emergency communications, while maintaining HIPAA-compliant confidentiality under VA policies.

Qualifications

• High school diploma or equivalent.
• Minimum one year experience in switchboard, call center, or emergency communications.
• Ability to work rotating shifts, weekends, and federal holidays.
• Strong verbal communication skills.
• Ability to work calmly under pressure.

Responsibilities

• Answer all incoming calls within three rings in a courteous, professional manner.
• Route calls accurately to appropriate departments, clinics, wards, or personnel.
• Assist with authorized local, long-distance, conference, collect, and international calls.
• Operate Cisco Webex and Cisco Finesse telephone systems.
• Maintain call logs and long-distance records.
• Receive and prioritize emergency calls and alarms.
• Activate Code Blue, overhead paging, radio, and crisis pager systems.
• Dispatch Police, Fire, Medical, and Emergency communications.
• Ensure confidentiality in compliance with HIPAA and Privacy Act.

Skills

Emergency communications experience

Verbal communication

Tools

Cisco Webex

Cisco Finesse

Job description

Northport VA Medical Center is seeking a Switchboard Telephone Operator / Emergency Dispatcher to provide continuous, professional telephone and emergency communications. You will be the first point of contact for patients, staff and responders, ensuring rapid call handling and accurate routing.

Responsibilities include activating Code Blue, paging and dispatching police, fire, medical and emergency communications, while maintaining HIPAA-compliant confidentiality under VA policies.