Healthcare Security Dispatcher (24/7)

Novant Health; Monroe (NC); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Benefits on day one

Supportive, professional team

Professional growth opportunities

Inclusive environment

Job summary

Novant Health in North Carolina seeks a Communications Center Specialist to serve as the central hub for the Security Operations Center, coordinating dispatch of Protective Services during routine and emergency situations. You will actively monitor radio traffic and maintain real-time status updates to ensure rapid and accurate responses.

The role requires a high school diploma or GED, plus experience in communications dispatch or related fields.

Qualifications

• HS diploma or GED required; some college courses preferred.
• Experience as Communications Technician, Emergency Telecommunications Specialist, or Dispatcher is preferred.
• Licensure/certification: CPSI Non-Violent Crisis Intervention, Crisis Communications, or CIT within 1 year; APCO PST I and RQI Responder within 6 months is required.

Responsibilities

• Act as the central communication hub for the Security Operations Center.
• Dispatch Protective Services in response to calls and incidents; monitor radio traffic and track real-time status updates.
• Respond to and document routine and emergency calls from team members, visitors, patients, and Public Safety personnel.
• Understand and apply Public Safety protocols, policies, and applications.
• Maintain thorough knowledge of all Novant Health facilities and DPS programs.

Skills

Security experience

Emergency communications

Dispatcher experience

Education

High School Diploma or GED

Some College Courses Preferred

Job description

Novant Health in North Carolina seeks a Communications Center Specialist to serve as the central hub for the Security Operations Center, coordinating dispatch of Protective Services during routine and emergency situations. You will actively monitor radio traffic and maintain real-time status updates to ensure rapid and accurate responses.

The role requires a high school diploma or GED, plus experience in communications dispatch or related fields.