Hospital Switchboard & Patient Communications Specialist

TuftsMedicine, Inc.; United States; On-site; USD 24,000 - 30,000; Full time

Job summary

Tufts Medicine is hiring for an administrative/call center role at MelroseWakefield Hospital. You will answer calls on a PC switchboard, transfer to appropriate destinations, triage needs, and maintain patient confidentiality under HIPAA guidelines.

The role requires a high school diploma and may involve training, with emphasis on professional communication, teamwork, and efficient handling of time-sensitive codes. On-site at MelroseWakefield Hospital in the United States.

Qualifications

• High school diploma or equivalent.
• Experience in a call center is preferred.
• Experience with Spok and TigerConnect applications is preferred.

Responsibilities

• Efficiently answer a PC switchboard console using professional telephone etiquette and standardized greeting.
• Triage requests to determine caller needs and connect to the appropriate destination.
• Prioritize calls and manage time effectively to achieve desired results.
• Communicate with patients, clients, providers, and staff using computer-based communication systems.
• Activate time-sensitive clinical and emergency codes as directed.
• Collaborate with the team to ensure accurate handling of calls and maintain patient confidentiality per HIPAA.

Skills

Customer service

Call handling

Education

High school diploma or equivalent

Tools

Spok

TigerConnect

Job description

Tufts Medicine is hiring for an administrative/call center role at MelroseWakefield Hospital. You will answer calls on a PC switchboard, transfer to appropriate destinations, triage needs, and maintain patient confidentiality under HIPAA guidelines.

The role requires a high school diploma and may involve training, with emphasis on professional communication, teamwork, and efficient handling of time-sensitive codes. On-site at MelroseWakefield Hospital in the United States.