Onsite Medical Switchboard Operator

Tufts Medicine; Melrose (MA); Vor Ort; USD 22.041 - 30.307; Vollzeit

Zusammenfassung

Tufts Medicine is seeking a telephone operator in Melrose, MA, primarily onsite at Melrose Wakefield Hospital. The role involves answering calls, transferring to appropriate destinations, triaging caller needs, and maintaining patient confidentiality under HIPAA.

Required to work a minimum schedule and coverage as needed, with at least a high school diploma. Prior call center experience and familiarity with Spok and TigerConnect are preferred.

Qualifikationen

• High school diploma or equivalent.
• Experience in a call center environment preferred.
• Experience with Spok and TigerConnect applications preferred.

Aufgaben

• Answer calls on a PC switchboard console with professional telephone etiquette.
• Transfer calls to appropriate destinations in a timely manner.
• Tri-age requests to determine caller needs and connect to destination.
• Prioritize calls and manage time effectively to achieve results.
• Communicate with patients, providers, and staff using computer-based systems.
• Activate time-sensitive codes as directed and document codes in the code log.

Kenntnisse

Customer service

Time management

Organizational skills

Team player

Adaptable

HIPAA compliance

Ausbildung

High school diploma

Tools

Spok

TigerConnect

Jobbeschreibung

Tufts Medicine is seeking a telephone operator in Melrose, MA, primarily onsite at Melrose Wakefield Hospital. The role involves answering calls, transferring to appropriate destinations, triaging caller needs, and maintaining patient confidentiality under HIPAA.

Required to work a minimum schedule and coverage as needed, with at least a high school diploma. Prior call center experience and familiarity with Spok and TigerConnect are preferred.