Hospital Patient Communications Specialist

Tufts Medicine; Melrose (MA); On-site; USD 24,000 - 30,000; Full time

Job summary

Tufts Medicine in Melrose, MA is seeking an Administrative Call Center Assistant to manage the PC switchboard, answer calls with professional etiquette, and transfer inquiries to the appropriate destinations. The role supports daily operations by handling mail, scheduling, data entry, and basic document preparation, contributing to efficient hospital workflows.

Training includes daytime sessions for 2–3 weekdays and virtual orientation on start date; position is onsite, 40 hours weekly, Monday

Qualifications

• High school diploma or equivalent.
• Experience in a call center environment preferred.
• Experience with Spok and TigerConnect applications preferred.

Responsibilities

• Answer calls on PC switchboard with professional etiquette and transfer to destination.
• Triage requests to determine caller needs and connect appropriately.
• Prioritize calls and use time effectively to achieve results.
• Communicate with patients, providers, staff using computer-based systems.
• Activate time-sensitive clinical codes as directed.
• Collaborate with team to ensure accurate handling of calls.
• Maintain patient confidentiality per HIPAA regulations.
• Initiate paging requests and use multiple platforms for call data.
• Document codes in code log and monitor emergency lines.

Skills

Telephone etiquette

Customer service

Time management

Team player

HIPAA compliance

Education

High school diploma or equivalent

Tools

Spok

TigerConnect

Job description

Tufts Medicine in Melrose, MA is seeking an Administrative Call Center Assistant to manage the PC switchboard, answer calls with professional etiquette, and transfer inquiries to the appropriate destinations. The role supports daily operations by handling mail, scheduling, data entry, and basic document preparation, contributing to efficient hospital workflows.

Training includes daytime sessions for 2–3 weekdays and virtual orientation on start date; position is onsite, 40 hours weekly, Monday