Healthcare Switchboard Operator

Lifespan; Taunton (MA); On-site; USD 25,000 - 36,000; Part time

Job summary

Brown University Health is seeking a part-time Switchboard Operator to manage the Morton Hospital front-line communications in Taunton, MA. You will open/close the switchboard, screen calls, direct messages to physicians and staff, and place return calls as needed, ensuring timely information transfer.

The role requires a high school diploma and at least one year of switchboard experience, preferably in healthcare.

Qualifications

• Education requirement: high school diploma.
• Minimum of one year experience in switchboard operations, preferably in health care.
• Knowledge of switchboard policies and procedures.

Responsibilities

• Opens/closes switchboard following standard procedure.
• Screens all calls and, following clinic guidelines, directs appropriately to physicians, other medical personnel, administrators and support staff; keeps records of switchboard function as directed.
• Takes messages following guidelines related to timeliness and accuracy.
• Places return calls as requested.
• Pages staff and makes announcements as directed.
• Announces emergencies following clinic protocol.
• Assists other departments as directed.
• The job holder must demonstrate current competencies applicable to job position.

Skills

Screening & directing calls

Console operation

Customer service

Education

High school diploma

Tools

Switchboard equipment

Console peripherals

Job description

Brown University Health is seeking a part-time Switchboard Operator to manage the Morton Hospital front-line communications in Taunton, MA. You will open/close the switchboard, screen calls, direct messages to physicians and staff, and place return calls as needed, ensuring timely information transfer.

The role requires a high school diploma and at least one year of switchboard experience, preferably in healthcare.