Hospital Switchboard & Paging Operator

MaineHealth Accountable Care Organization; Biddeford (ME); On-site; USD 25,000 - 29,000; Full time

Job summary

MaineHealth Accountable Care Organization's Maine Medical Center in Biddeford, ME is seeking a Switchboard Operator for the evening shift. You will handle prompt telephone communications, paging announcements, and assist patients and visitors with information per policy.

You will manage the paging and alarm systems, coordinate with care teams, security, and facilities, and support the Patient Access service line as needed.

Qualifications

• Education: High School diploma or GED preferred.
• Experience: related experience, such as customer service or dispatch/switchboard operator, preferred.
• Preferred: Microsoft Word, email and internet skills with accurate data entry.

Responsibilities

• Handle prompt and courteous telephone communications between callers and the organization.
• Provide paging announcements using the public address system and greet the public for information requests.
• Manage the paging system, hospital alarm systems, and respond to hospital emergency situations as needed.
• Collaborate with clinical care teams, security, facilities, patients and visitors; support the Patient Access service line as required.

Skills

Customer service

Dispatch / switchboard experience

Attention to detail

Education

High School diploma or GED

Tools

Microsoft Word

Email

Internet

Job description

MaineHealth Accountable Care Organization's Maine Medical Center in Biddeford, ME is seeking a Switchboard Operator for the evening shift. You will handle prompt telephone communications, paging announcements, and assist patients and visitors with information per policy.

You will manage the paging and alarm systems, coordinate with care teams, security, and facilities, and support the Patient Access service line as needed.