Hospital Communications Operator - Switchboard & Paging

Northern Light Health; Portland (ME); On-site; USD 27,552 - 30,307; Part time

Job summary

Northern Light Mercy Hospital in Portland, ME seeks a PRN Switchboard Operator to monitor and operate the central communications and paging systems under the supervision of the Manager Telecommunications. The role handles calls, alarms, and equipment, ensuring timely, accurate information and maintaining confidentiality in line with hospital policies and HIPAA requirements.

This position offers a variable work schedule and provides opportunities to contribute to patient safety and smooth

Qualifications

• Experience handling external and internal calls efficiently.
• Ability to monitor and operate central communications equipment.
• Knowledge of alarm systems and safety procedures.
• Commitment to HIPAA-like confidentiality and patient privacy.

Responsibilities

• Answer and route hospital calls to departments and staff.
• Monitor and operate paging and radio systems.
• Respond to fire, panic, and other alarms and follow procedures.
• Provide information to patients and staff with courtesy.
• Document daily activities and logs.

Skills

Telephone handling

Customer service

Alarm monitoring

Intercom paging

Education

High School Diploma/GED

Tools

Computer equipment

TDDs

Intercom systems

Radio devices

Job description

Northern Light Mercy Hospital in Portland, ME seeks a PRN Switchboard Operator to monitor and operate the central communications and paging systems under the supervision of the Manager Telecommunications. The role handles calls, alarms, and equipment, ensuring timely, accurate information and maintaining confidentiality in line with hospital policies and HIPAA requirements.

This position offers a variable work schedule and provides opportunities to contribute to patient safety and smooth