Healthcare Switchboard & Emergency Communications Operator

Wentworth-Douglass Hospital; Dover (NH); On-site; USD 25,000 - 28,000; Part time

Job summary

Wentworth-Douglass Hospital in Dover, NH seeks a per diem Switchboard Operator to efficiently answer multi-line calls, transfer to destinations, and support patient communication while upholding HIPAA and confidentiality. You will handle emergency codes, coordinate interpreters, and use Microsoft Office, paging, and hospital systems, delivering courteous, accurate information in a high-volume environment.

The role emphasizes teamwork, attention to detail, and the ability to de-escalate calls,

Qualifications

• High School diploma.
• Six months of customer service experience in a high-volume setting.
• One year switchboard/multi-line experience in a hospital or medical facility preferred.
• Associate degree preferred.
• Strong computer skills including MS Office and data entry.

Responsibilities

• Answer multi-line switchboard calls with professional etiquette.
• Transfer calls and coordinate with providers and staff.
• Respond to emergency codes and assist with crisis procedures.
• Coordinate interpreters for ASL/LEP patients and arrange communication aids.
• Provide courteous, accurate information while protecting patient confidentiality.

Skills

Customer service

Communication

Multitasking

De-escalation

Teamwork

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Office

Switchboard system

Job description

Wentworth-Douglass Hospital in Dover, NH seeks a per diem Switchboard Operator to efficiently answer multi-line calls, transfer to destinations, and support patient communication while upholding HIPAA and confidentiality. You will handle emergency codes, coordinate interpreters, and use Microsoft Office, paging, and hospital systems, delivering courteous, accurate information in a high-volume environment.

The role emphasizes teamwork, attention to detail, and the ability to de-escalate calls,