Hospital Switchboard Operator - Nights & Alerts

Beth Israel Lahey Health; Newburyport (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Anna Jaques Hospital, part of Beth Israel Lahey Health, seeks a reliable switchboard operator for night shifts in Newburyport, MA. You’ll relay incoming and interoffice calls, manage paging and beeper systems, and maintain calm, courteous communication for patients, staff and visitors.

The role emphasizes handling emergency codes, documenting events in the log, training new staff, and presenting a professional image of the department.

Qualifications

• Verbal and written communication with a diverse health care team, patients and families.
• Clear annunciation of codes and emergencies over the PA system.

Responsibilities

• Relays calls on the switchboard and paging systems.
• Maintains logbook and provides information to staff, visitors and patients.
• Responds to emergency codes and communicates required information.
• Trains new switchboard operators as assigned by leadership.

Skills

Verbal and written communication

Overhead announcements

Education

High School Diploma or GED

Job description

Anna Jaques Hospital, part of Beth Israel Lahey Health, seeks a reliable switchboard operator for night shifts in Newburyport, MA. You’ll relay incoming and interoffice calls, manage paging and beeper systems, and maintain calm, courteous communication for patients, staff and visitors.

The role emphasizes handling emergency codes, documenting events in the log, training new staff, and presenting a professional image of the department.