Switchboard Operator

MaineHealth; Biddeford (ME); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Well-being resources

Job summary

MaineHealth’s Maine Medical Center seeks a Switchboard Operator for on-site duties. You will handle prompt telephone communications, paging announcements, and assist patients and visitors according to policy. Collaboration with care teams, security, and facilities is essential.

Ideal candidates have a high school diploma or GED with related customer service experience; data entry and computer skills (Word, email, internet) are preferred. This role includes benefits and competitive pay.

Qualifications

• High School diploma or GED preferred.
• Related experience in customer service or dispatch/switchboard preferred.
• Computer and data entry experience with Word, e-mail, and internet communication preferred.

Responsibilities

• Handle telephone communications between callers and staff.
• Manage paging system and hospital alarm systems.
• Greet the public and provide information to patients and visitors as requested.
• Support Patient Access with related tasks and maintain the master directory.

Skills

Customer service

Dispatch / switchboard

Data entry

Education

High School diploma or GED

Tools

Microsoft Word

Email

Internet communication

Job description

Maine Medical Center (on-site)

Clerical/Administrative Support
Req #: 89986

Summary:
The Switchboard Operator role is responsible for prompt and efficient telephone communications between persons outside and/or within the organization, providing paging announcements by utilizing the public address system, greeting the public and providing patients and visitors with information they request in accordance with established policy guidelines. Functions performed also include managing the paging system, hospital alarm systems, and hospital emergency situations. The Switchboard Operator will work closely with clinical care teams, security, facilities, patients and members of the public. May perform or support additional functions within the Patient Access service line and maintain master directory for the organization.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High School diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Related experience, such as customer service or dispatch/switchboard operator, preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Computer and data entry experience is preferred with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $18.36to $21.31 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact [e-mail]

Notice Regarding Maine Employer Surveillance Statute:

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.