Hospital Switchboard & Paging Associate

Boston Children’s Hospital; Boston (MA); On-site; USD 22,000 - 28,000; Part time

Job summary

Boston Children’s Hospital is seeking a Telephone Page Associate to provide courteous, on-site call handling, greet callers, and deliver messages with accuracy. You will route lines, assist with paging, and support hospital operations in a fast-paced environment.

This in-person role requires a high-school diploma or GED, at least 6 months of customer service experience, and data entry skills. Weekend/holiday evening shifts are included, with confidentiality and professional communication

Qualifications

• High-school diploma or GED required.
• 6 months of customer service experience.
• Data entry and general computer experience required; call center experience preferred.

Responsibilities

• Answer all incoming lines on switchboard and connect to appropriate extension efficiently and courteously.
• Escalate calls to other team members as appropriate.
• Handle special and priority calls such as medical emergencies and code alerts.
• Provide information to the public or refer to appropriate parties for responses.
• Update contact databases and patient/staff records with current information.

Skills

Customer Service

Data entry

Call center experience

Education

High-school or GED diploma

Job description

Boston Children’s Hospital is seeking a Telephone Page Associate to provide courteous, on-site call handling, greet callers, and deliver messages with accuracy. You will route lines, assist with paging, and support hospital operations in a fast-paced environment.

This in-person role requires a high-school diploma or GED, at least 6 months of customer service experience, and data entry skills. Weekend/holiday evening shifts are included, with confidentiality and professional communication