Telephone Page Associate (3:00pm - 11:30pm e/o weekend/holiday)

Boston Children's Hospital; Boston (MA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Flexible schedules

Health insurance

Vision and dental insurance

Child care and student loan subsidies

Generous time off

403(b) Retirement Savings plan

Pension

Tuition and License/Certification Reim

Cell phone plan discounts

Discounted T-passes

Job summary

Boston Children's Hospital is seeking a Telephone Page Associate to join our in-person evening team, working every other weekend and holidays from 3:00pm to 11:30pm. You will answer all incoming lines, route calls, handle urgent medical emergencies, update the contact database, greet callers, take messages, and ensure confidentiality.

The role requires a high school diploma and at least 6 months of customer service experience; call center experience is a plus; we offer a comprehensive benefits

Qualifications

• High-school or GED diploma required.
• 6 months of customer service experience.
• Data entry, data processing and general computer experience.
• Call center experience preferred.

Responsibilities

• Answer all incoming lines on switchboard and connect to appropriate extension.
• Escalate calls to other team members as appropriate.
• Handle special and priority calls such as medical emergencies and code alerts.
• Provide information to the public or refer to appropriate parties.
• Update contact database and profiles with current information.
• Greets callers, takes messages, and delivers messages promptly.
• Maintain confidentiality of client information.
• Provide in-person answering service support outside business hours.

Skills

Customer service

Data entry

Data processing

General computer experience

Education

High-school diploma or GED

Job description

Position Summary: Telephone Page Associate. Every other weekend/holiday 3:00pm-11:30pm. Please note that this role is in-person.

Key responsibilities:

Answer all incoming lines on switchboard console and connect to appropriate extension in an efficient and courteous manner. Escalates calls to other team members as appropriate.

• Handles special and priority calls such as medical emergency and code alerts.
• Responds to requests from individuals with pagers, for telephone and page information such as direct dial numbers, department numbers, physician on call status utilizing an automated computerized system.
• Provides general information to the public, or refers to appropriate parties for responses
• Updates contact data base and customer profiles to reflect the most current information for essential medical and non-medical personnel.
• Provides answering service support outside or during business hours. Responsible for greeting callers, establishing reason for call, entering message details, and promptly and accurately delivering messages.
• Provides positive and effective customer service that supports departmental and hospital operations.
• Informs supervisor of service issues and assists in contacting correct vendor in order to facilitate resolution/repair to telecommunications systems.
• Maintains confidentiality of client information.

Education:

High-school or GED diploma required

Experience:

6 months of Customer Service experience. Data entry, data processing, general computer experience required. Call center experience preferred.

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors.

Base pay is one part of a comprehensive benefits package that includes

• flexible schedules
• affordable health
• vision and dental insurance
• child care and student loan subsidies
• generous levels of time off
• 403(b) Retirement Savings plan
• Pension
• Tuition and certain License and Certification Reimbursement
• cell phone plan discounts
• discounted rates on T-passes

Experience the benefits of passion and teamwork.