Hospital Switchboard Operator (Part-Time) – Emergency Communications

Beth Israel Lahey Health, Inc.; Beverly (MA); On-site; USD 23,000 - 32,000; Part time

Job summary

Beverly Hospital, part-time switchboard operator, is responsible for handling incoming calls across Beverly and Addison Gilbert Hospitals and affiliated centers. The role includes coding documentation, radio communications, and alarms monitoring, with emphasis on accuracy and safety.

Requires a high school diploma, strong communication and customer service skills, and basic medical terminology knowledge; prior switchboard experience and SPOK console familiarity are preferred.

Qualifications

• Previous switchboard experience preferred.
• Excellent communication and customer service skills.
• Working knowledge of email and Microsoft Office.
• Basic understanding of medical terminology.

Responsibilities

• Answer, evaluate and facilitate incoming calls for Beverly and Addison Gilbert Hospitals and related sites.
• Record required information into the hospital code record and use two-way radio for updates to security.
• Monitor alarms and safety systems; assist in decedent paperwork with funeral homes as needed.
• Support code teams during emergencies per written procedures.

Skills

Switchboard experience

Excellent communication

Customer service

Medical terminology

Education

High School diploma or equivalent

Tools

Microsoft Office

SPOK console

Job description

Beverly Hospital, part-time switchboard operator, is responsible for handling incoming calls across Beverly and Addison Gilbert Hospitals and affiliated centers. The role includes coding documentation, radio communications, and alarms monitoring, with emphasis on accuracy and safety.

Requires a high school diploma, strong communication and customer service skills, and basic medical terminology knowledge; prior switchboard experience and SPOK console familiarity are preferred.