Hospital Switchboard Operator: Emergency Communications

Beth-Israel-Lahey-Health; Beverly (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Beth Israel Lahey Health Beverly Hospital in Beverly, MA is seeking a full-time evening switchboard operator. You will answer and triage calls for Beverly and Addison Gilbert Hospitals, and coordinate emergency code communications while documenting necessary information for the code record.

Responsibilities include monitoring alarms and radio communications, collaborating with medical staff, and assisting with decedent paperwork through the Massachusetts death registry to coordinate transfers as

Qualifications

• High School diploma or equivalent required.
• Excellent communication and customer service skills.
• Proficiency with email, Microsoft Office; basic medical terminology.

Responsibilities

• Answer, evaluate and facilitate incoming calls to Beverly and Addison Gilbert Hospitals and associated offices.
• Answer the hospital emergency code phone and document required information into the code record.
• Coordinate with security and code teams via two-way radio for emergency situations.
• Monitor safety/security alarms and related building systems.
• Assist with decedent paperwork via Massachusetts death registry and coordinate decedent transfers.

Skills

Communication

Customer service

Microsoft Office

Email

Medical terminology

Education

High School diploma or equivalent

Tools

SPOK console

Job description

Beth Israel Lahey Health Beverly Hospital in Beverly, MA is seeking a full-time evening switchboard operator. You will answer and triage calls for Beverly and Addison Gilbert Hospitals, and coordinate emergency code communications while documenting necessary information for the code record.

Responsibilities include monitoring alarms and radio communications, collaborating with medical staff, and assisting with decedent paperwork through the Massachusetts death registry to coordinate transfers as