Telecommunications Operator

Beth Israel Lahey Health, Inc.; Beverly (MA); On-site; USD 23,000 - 32,000; Part time

Job summary

Beverly Hospital, part-time switchboard operator, is responsible for handling incoming calls across Beverly and Addison Gilbert Hospitals and affiliated centers. The role includes coding documentation, radio communications, and alarms monitoring, with emphasis on accuracy and safety.

Requires a high school diploma, strong communication and customer service skills, and basic medical terminology knowledge; prior switchboard experience and SPOK console familiarity are preferred.

Qualifications

• Previous switchboard experience preferred.
• Excellent communication and customer service skills.
• Working knowledge of email and Microsoft Office.
• Basic understanding of medical terminology.

Responsibilities

• Answer, evaluate and facilitate incoming calls for Beverly and Addison Gilbert Hospitals and related sites.
• Record required information into the hospital code record and use two-way radio for updates to security.
• Monitor alarms and safety systems; assist in decedent paperwork with funeral homes as needed.
• Support code teams during emergencies per written procedures.

Skills

Switchboard experience

Excellent communication

Customer service

Medical terminology

Education

High School diploma or equivalent

Tools

Microsoft Office

SPOK console

Job description

## Telecommunications OperatorApply: Beverly Hospital: Part time: Posted Today: JR104609**When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.****Job Description:**Under the direction of the Switchboard supervisor, the switchboard operator answers, evaluates and facilitates incoming calls to the Beverly and Addison Gilbert Hospitals, Lahey Outpatient Center in Danvers and associated medical offices. The switchboard operator is responsible for answering the hospital emergency code phone and following written procedure including sending page messages to the code team, documenting specific patient and required information into the hospital code record and utilizing the two way radio communication system to keep the hospital security team up to date with emergency situations. The switchboard operator monitors safety/security alarms for inpatient and the emergency departments, operating room gases and fire alarm system for Addison Gilbert Hospital. The switchboard operator partners with the medical staff to assist in the completion of decedent paperwork utilizing the Massachusetts state death registry website as well as regularly communicates with funeral homes to coordinate decedent transfer out of the hospital.The switchboard operator requires High School diploma or equivalent, excellent communication skills, exceptional customer service skills, working knowledge of email, Microsoft Office, basic understanding of medical terminology. Previous switchboard experience preferred. SPOK communication console experience preferred.**Pay Range:**$17.00 - $22.88The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.