Switchboard Operator

Beth Israel Lahey Health; Beverly (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Beth Israel Lahey Health Beverly location is seeking a Switchboard Operator to answer and route calls for Beverly and Addison Gilbert Hospitals and related clinics. You will handle emergency code paging, document code details and support security communications.

The role requires a high school diploma and strong communication skills; prior switchboard experience preferred; you will use SPOK console and MS Office; compensation includes a base hourly wage and potential shift differentials.

Qualifications

• High School diploma or equivalent.
• Excellent communication skills and customer service experience; proficient with email, Microsoft Office, and medical terminology.
• Previous switchboard experience preferred.
• SPOK communication console experience preferred.

Responsibilities

• Answer, evaluate and facilitate incoming calls to multiple hospital sites.
• Answer emergency code phone and document code records.
• Monitor alarms and two-way radio to assist security teams.
• Coordinate decedent transfers with funeral homes and complete decedent paperwork.

Skills

Communication skills

Customer service

Email

Microsoft Office

Medical terminology

SPOK console experience

Switchboard experience

Education

High School diploma or equivalent

Tools

SPOK communication console

Telephone switchboard

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Under the direction of the Switchboard supervisor, the switchboard operator answers, evaluates and facilitates incoming calls to the Beverly and Addison Gilbert Hospitals, Lahey Outpatient Center in Danvers and associated medical offices. The switchboard operator is responsible for answering the hospital emergency code phone and following written procedure including sending page messages to the code team, documenting specific patient and required information into the hospital code record and utilizing the two way radio communication system to keep the hospital security team up to date with emergency situations. The switchboard operator monitors safety/security alarms for inpatient and the emergency departments, operating room gases and fire alarm system for Addison Gilbert Hospital. The switchboard operator partners with the medical staff to assist in the completion of decedent paperwork utilizing the Massachusetts state death registry website as well as regularly communicates with funeral homes to coordinate decedent transfer out of the hospital.

Job Description

MINIMUM QUALIFICATIONS

• The switchboard operator requires High School diploma or equivalent
• Excellent communication skills, exceptional customer service skills, working knowledge of email, Microsoft Office, basic understanding of medical terminology.
• Previous switchboard experience preferred.
• SPOK communication console experience preferred.

Pay Range

$17.00 - $22.88

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled