SWITCHBOARD OPERATOR, HOSPITALITY SERVICES

SGMC Health; Valdosta (GA); Presencial; USD 17.000 - 25.000; A tiempo parcial

Descripción de la vacante

SGMC Health in Valdosta, GA is seeking a part-time Switchboard Operator to manage high-volume calls, operate PBX systems, and route inquiries with professionalism. The role requires a high school diploma, at least two years of secretarial experience, and strong typing, listening, and communication skills.

You will support physicians and departments while protecting patient privacy. Join a facility focused on excellent care and team collaboration, offering varied hours on the Main Campus in

Formación

• High school diploma or equivalent required.
• Minimum two years secretarial experience.
• Experience with multi-line switchboard/PBX preferred.
• Ability to work irregular schedules.

Responsabilidades

• Operate and maintain PBX consoles and phones.
• Screen and transfer high-volume calls professionally.
• Maintain emergency code databases and on-call schedules.
• Protect patient privacy and HIPAA compliance.
• Support staff and coordinate with physicians.

Conocimientos

Typing 35 wpm

Active listening

Clear communication

Multitasking

Organizational skills

Educación

High school diploma or equivalent

Descripción del empleo

WHAT IT'S LIKE AT SGMC HEALTH

Description

WHAT IT'S LIKE AT SGMC HEALTH

Purpose

No matter your role or area that you work in, at SGMC Health we are collectively working towards goals that will make our community a better place.

Excellence

We strive to do the right thing the right way, are accountable in all we do, require competence of our people, and are compassionate in our service.

Team Spirit.

We encourage team effort, support personal and professional development, acknowledge individual talents and skills, and support innovation and empowerment.

Award Winning Performance.

We are committed to providing the best care possible and we are proud to be recognized locally, statewide, and nationally for the exceptional care that our staff provides.

WHY YOU WILL LOVE SGMC HEALTH

SGMC has great benefit options, depending on the role that you are going into– including healthcare, supplementary benefits, ways to save for the future, opportunities for career advancement, and opportunities to expand your skill set. Some of these great benefit options are listed below:

• Low Healthcare Insurance Premiums
• 401(k) with employer match
• Paid Time Off (PTO)
• Employee discounts
• Company paid life insurance
• Short-Term and Long-Term Disability
• Cancer Insurance
• Accident Insurance
• Pet Insurance
• Tuition Reimbursement
• On-the-job training and skills development
• Opportunities for growth and advancement
• Employee Assistance Program

JOB LOCATION : Main Campus

DEPARTMENT: HOSPITALITY SERVICES

SCHEDULE: Part Time, Varied Hours/Shift,

Position Summary

Operate and maintain complex communication systems such as PBXs (Private Branch Exchange) consoles, headsets, intercoms, telephones and other related equipment. Primary responsibilities include receiving, screening and transferring high volume calls to intended recipients (patients, departments, staff, or physicians) appropriately, efficiently and in a professional and courteous manner. Maintain an accurate database of emergency codes, call codes for the organization through overhead paging system, and page code teams including physicians. Manage on-call schedules and contact database. Page on-call physicians as needed through multiple avenues. Functions as an answering service for physicians, departments, and Hospice. Monitor alarm systems, fire panels, generators, surgery gases, HVAC and the weather channel. Communicates information regarding emergency/disaster exercises and events throughout organization. Serves the health system as the main information source and emergency contact. Protect patient privacy by following HIPAA regulations, as well as maintaining confidential information within the hospital systems. Requires extensive sitting. Ability to train and direct new staff learning process in regards to job functions

EDUCATION

The Switchboard Operator must be a high school graduate or hold an equivalent qualification.

Experience

Experience with a multi-line switchboard/PBX system preferred. Minimum two years secretarial experience.

Knowledge, Skills, And Abilities

• Accurate computer keyboard and typing skills, minimum 35 wpm.
• Ability to assess, problem solve and work in multiple systems simultaneously.
• Active listening and clear communication skills.
• Good organizational skills.
• Ability to perform repetitive tasks
• Ability to work without close supervision
• Ability to make decisions based on written documentation or verbal instructions
• Ability to diffuse customer aggravation
• Able to work irregular schedules including evenings, nights, weekends and holidays.

WORKING CONDITIONS - ADA INFORMATION

Requires substantial amount of time sitting at a desk. Switchboard Operators are subject to working irregular schedules (including weekends and holidays). At times, due to workload, Switchboard Operators are subject to high levels of stress. Position requires considerable mental effort and logical thought processing. Lifting not to exceed 25lbs.

See What All Of The Hype Is About

https://www.youtube.com/watch?v=_DeqKw8xk54