Hospital Switchboard & Guest Services Associate

FreshDirect LLC; Port Clinton (OH); On-site; USD 19,000 - 26,000; Full time

Job summary

Magruder Hospital in Port Clinton, OH, is seeking a courteous switchboard operator to answer, screen and direct all incoming and outgoing calls. You will greet visitors, patients and vendors, coordinate with hospital staff, and route messages, pages and inquiries to the correct colleagues, keeping calls calm and professional.

Qualified applicants have a High School diploma or GED, strong computer/telephone skills, and the ability to multitask with accuracy.

Qualifications

• High School diploma or GED equivalent is required.
• Must be able to see, hear, respond and communicate efficiently to customers and calls received.
• Must be able to interact efficiently with others.
• Must have the ability to multitask, organizations skills and attention to detail.
• Flexibility in dealing with changes on demand and with accuracy.
• Ability to deal with interruptions with poise, tact and professionalism, while maintaining a positive image for the hospital.
• Must have the ability to deal with numerous types of emergency and stressful situation when needed.
• Must be able to work a variety of shifts including some weekends and holidays.
• Preference for past switchboard experience.

Responsibilities

• Answer, screen and direct incoming and outgoing switchboard calls.
• Greet visitors, patients and vendors and direct them to their destination.
• Monitor various alarms and notifies Maintenance when necessary.
• Prepares outgoing mail by sealing envelopes and applying postage.
• Effectively handles high telephone call volume using tact, patience, and good grammar while maintaining a calm and helpful demeanor at all times.
• Communicates and responds to inquiries and answers questions for callers according to hospital policy.
• Accurately records all messages and conveys information to appropriate person.
• Limits paging to hospital personnel, physicians and appropriate hospital staff utilizing the Hospital’s overhead paging system.
• Verifies inpatient census; keeps patient discharges and admissions accurate and up to date.
• Monitors fire alarm systems and other alarm systems and responds to the appropriate person in emergency situations.
• Efficiently ensures internal and external mail is ready for distribution.
• Actively greets and directs patients/guests to locations on the hospital campus.
• Actively responds to patient/guests needs by seeking appropriate solutions to problems.
• Effectively uses AIDET and monitors any potential needs of our guests in the main lobby.
• Professionally acts as a liaison between patients, hospital personnel, and physicians while focusing on customer service and a professional work environment.
• Accurately applies postage to all weight, shaped based outgoing mail.
• Accurately performs a variety of clerical and customer services supportive task.
• Complies with federal, state, and local legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
• Maintains the integrity of confidential patient information in accordance with HIPAA and hospital policy.
• Adheres to the standards of Magruder Hospital’s corporate compliance policies and seeks guidance and training when necessary.
• Attendance is an essential function of this position; Reports to work on time and as scheduled.
• Travel is primarily local during the business day, although some out-of-area travel may be expected.
• Other duties as requested or assigned.

Skills

Communication

Multitasking

Attention to detail

Customer service

Education

High School diploma or GED

Job description

Magruder Hospital in Port Clinton, OH, is seeking a courteous switchboard operator to answer, screen and direct all incoming and outgoing calls. You will greet visitors, patients and vendors, coordinate with hospital staff, and route messages, pages and inquiries to the correct colleagues, keeping calls calm and professional.

Qualified applicants have a High School diploma or GED, strong computer/telephone skills, and the ability to multitask with accuracy.